Customer Care Adviser

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  

As a Customer Service Adviser at Ashford, you will be at the heart of building strong customer relationships enabling you to bring the voice of the customer to the site and ensuring that assigned customers' requirements are met in the most efficient and cost effective way.

Our Givaudan DNA of Inspiring, Challenging and with Heart & Soul sets our expectations of ourselves and of each other.  This guides and expresses the way we think, act, make decisions, feel and make others feel. 

Are you keen to be part of this?  Then this could be your pivotal career move.......

On a daily basis you can look forward to:

Building strong customer relationships by providing support for assigned customers, to manage customer expectations and actively work with the Customer Care Team on customer intimacy and delivering superior customer experiences.  

Displaying account management expertise by carrying out requests for changes and dealing with enquiries from internal and external customers.  Preparing debit and credit notes, processing customer complaints and returns.  Updating and maintaining accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.

Participating in continuous improvement initiatives by continuously identifying opportunities for improvement within Customer Care and taking part in projects when relevant.  

Collaborating with Planning on information relating to demand planning and stock positions, actively participating in demand planning meetings.  Proactively asking for and acting on customer feedback.

Your professional profile includes:

• Good knowledge and working experience in Exports or International Trade  (incoterms, shipping terms etc..)
• High school education or GCSE (minimum level C equivalent) in English and Mathematics
• University Degree, or equivalent experience, in business, supply chain or operations management or related discipline is desirable.
• Excellent verbal and written communication skills
• Ability to speak an additional European language (ie Spanish, French or Italian) is desirable
• 2 + years’ experience in a similar customer focused role
• Excellent customer service experience
• Ability to work under pressure and deal with ambiguity
• Excellent attention to detail
• An efficient personality with strong time management, administration and customer skills
• Microsoft Office expertise
• Experience of using operations management software i.e. SAP or similar. Knowledge and previous experience in using SAP is desirable

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.