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Givaudan is a global leading company in taste and wellbeing, fragrance and beauty. With its heritage stretching back over 250 years, the Company has a long history of innovating scents and tastes. From a favourite drink to your daily meal, from prestige perfumes to cosmetics and laundry care, its creations inspire emotions and delight millions of consumers the world over. The company is committed to driving purpose-led, long-term growth while leading the way to improve happiness and health for people and nature. In the fiscal year 2020, the Company employed over 15,800 people worldwide and achieved sales of CHF 6.3 billion and a free cash flow of 12.8% of sales. Let’s imagine together on www.givaudan.com.

Senior Analyst for Factory & Labs team

Senior Analyst for Factory & Labs team - Your future position?

 

As an integral member of the Factory and Lab Applications team under the Global Applications Services Organization for both Divisions: Fragrance & Beauty and Taste & Wellbeing.  Your role is to provide level 2 support to Givaudan users around the globe, by enabling users satisfaction with swift solutions to the application issues and maintaining high availability of applications.

 

Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value and are skilled at fostering strong relationships. In this exciting role you will be:

 

 

  • Involved in Incident and Service Request Management
  • Clarify tickets logged with end users and communicate about resolution progress
  • Provides workarounds to end-users based on Service Level Objectives
  • Provide user guidance around procedures
  • Solve defects
  • Maintain documentation
  • Maintain and stay current with evolving application technology
  • Measure, monitor data quality, execute and set up standard mass uploads, reports and measurements for repetitive execution when dealing with master data

 

 

You?

 

Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then come join us - and impact your world.

 

 

Your professional profile includes :

 

  • University Degree in Computer Science or related discipline, and at least 1 to 2 years' experience in Applications Support in a chemical or manufacturing industry, and in an international environment. Or detailed experience with the Execution systems used in Givaudan, SAP CMS (Compounding Management System) MWS (Manual Work Station) etc.
  • Excellent customer service skills, including patient, sensitive and polite interactions with internal clients.
  • Flexibility with occasional need to perform tasks outside of normal office hours.
  • Ability to diagnose system issues based on available system documentation such as Use Cases and Technical designs.
  • Good analytical, written, presentation and communication skills.
  • Very good written and communication skills in English.
  • ITIL certification will be an added advantage.
  • Ability to provide technical descriptions to the development team and able to fulfil unit test (regression test as required) on the delivered code for quality.
  • Ability to work creatively and analytically in a problem-solving environment.
  • Project management experience is a plus.

 

 

Technical Knowledge:

 

  • Hands on SQL programming and troubleshooting expertise
  • Experienced in working with utilities like Oracle Sql Developer and TOAD
  • Experience working with Oracle 11, 12 and 19 databases
  • Understanding of data interfacing concepts
  • Familiarity with CMS LCMS MWS (Manufacturing Execution Systems) is an added advantage
  • Familiarity with SAP ECC - Manufacturing is an added advantage

 

 

Givaudan is an Equal Employment Opportunity Employer M/F/D/V

 

Multiple Location: Ashford(United Kingdom), Budapest (Hungary)



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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