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Givaudan is a global leader in Fragrance & Beauty and Taste & Wellbeing. We celebrate the beauty of human experience by creating for happier, healthier lives with love for nature. Together with our customers we deliver food experiences, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. In 2021, Givaudan employed over 16,800 people worldwide and achieved CHF 6.7 billion in sales with a free cash flow of 12.6%. With a heritage that stretches back over 250 years, we are committed to driving long-term, purpose-led growth by improving people’s health and happiness and increasing our positive impact on nature. This is Givaudan. Human by nature. Discover more at: www.givaudan.com.

Customer Care Representative (m/w/d)

You will:

  •  Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate
  • Actively work with the customer care team on customer intimacy and delivering superior customer experience
  • Day to day communication and collaboration with customers, operations, sales and internal parties involved
  • Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally
  • When applicable determine corrective action with the help of the Support Office and Control Tower
  • Prepare Debit and Credit notes, process quality notifications and Customer Returns
  • Manage customer expectations and building strong relationships
  • Proactively collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings
  • Proactively ask for and act upon Customer feedback
  • Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
  • Provide coverage and support accounts for other team members as necessary
  • Identify the right communication method based on the sense of urgency and issue
  • Knows how to diffuse a difficult situation and get resolution with the customers
  • Follow the new Customer/product processes and contribute to improve New customer experience
  • Participate to Customer visits and presentations when required

 
Your professional profile includes:

  • High School or Secondary Education; Associate or University Degree preferred
  • Languages: English and other language(s) as required
  • Professional experience: a minimum of 2-3 years in the industry including customer facing role
  • Strong knowledge of SAP and associated processes
  • Microsoft Office expertise
  • Interpersonal and communication skills
  • Demonstrated Customer Relationship Management
  • Basic Inventory Management knowledge
  • Negotiation skills



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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