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Givaudan is a global leading company in taste and wellbeing, fragrance and beauty. With its heritage stretching back over 250 years, the Company has a long history of innovating scents and tastes. From a favourite drink to your daily meal, from prestige perfumes to cosmetics and laundry care, its creations inspire emotions and delight millions of consumers the world over. The company is committed to driving purpose-led, long-term growth while leading the way to improve happiness and health for people and nature. In the fiscal year 2020, the Company employed over 15,800 people worldwide and achieved sales of CHF 6.3 billion and a free cash flow of 12.8% of sales. Let’s imagine together on www.givaudan.com.

IM&T Workplace Service Desk Analyst

Givaudan is a global leading company in taste and wellbeing, fragrance, and beauty. With its heritage stretching back over 250 years, the company has a long history of innovating scents and tastes. From a favorite drink to your daily meal, from prestige perfumes to cosmetics and laundry care, its creations inspire emotions and delight millions of consumers the world over. The company is committed to driving purpose-led. long-term growth while leading the way to improve happiness and health for people and nature. In the fiscal year 2020, the Company employed over 15,800 people worldwide and achieved sales of CHF 6,3 billion and a free cash flow of 12,8% of sales. Let's imagine together on www.givaudan.com.

 

Are you someone who wants to shape your world? Who thrives being in a culture where you can express yourself in a creative team environment? If you want to collaborate and learn together with teams who are as passionate as you are, then come and join us – and impact your world.

 

You will provide functional and technical support in the Workplace Services area, following the organization's goals and needs. You will be located in Baierbrunn, Germany. You will report directly to the Workplace Service Desk Manager.

 

You will:

  • You will be involved in Incident, Problem and Service Request Management to provide solutions based on service level goals
  • Propose or recommend IT Services modifications to reduce user impact.
  • Participate in testing, deployment, and stabilization.
  • Maintain and stay current with evolving Information technology.
  • Clarify tickets logged with requestors and communicate about resolution progress.
  • Ensure satisfactory customer service and prompt response times to the requestors.
  • Share your support knowledge with peers in the same team and maintain associated documentation
  • Communicate with the user community to provide the status of open problems and the changes associated with new solutions
  • Escalate significant issues or outages to the management
  • Develop and maintain good working relationships, resolve problems, and positively to successfully produce customer satisfaction.

 

You?

  • University degree in IT related field or relevant experience and knowledge
  • You are fluent in German & English
  • Minimum 2 years of experience in the domain of expertise
  • You do your job with a strong customer focus
  • You are familiar with Microsoft-based operating systems
  • General knowledge of IT infrastructure
  • Basic knowledge of SAP system
  • ITIL qualification is an advantage

 

Our benefits:

  • Great compensation package including bonus, cafeteria and vacation allowance
  • Opportunity to participate in professional learning courses
  • Career development opportunities
  • Private health insurance
  • Access to exclusive perfumes & employee shop with discounts



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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