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Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The Company achieved sales of CHF 5.1 billion in 2017. Headquartered in Switzerland with local presence in over 100 locations, the company has more than 11,100 employees worldwide. Givaudan invites you to discover more at www.givaudan.com.

IT Service Desk Analyst (m/w/div)

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  
 

Givaudan is a global leading company in taste and wellbeing, fragrance, and beauty. With its heritage stretching back over 250 years, the company has a long history of innovating scents and tastes. From a favorite drink to your daily meal, from prestige perfumes to cosmetics and laundry care, its creations inspire emotions and delight millions of consumers the world over. The company is committed to driving purpose-led. long-term growth while leading the way to improve happiness and health for people and nature. In the fiscal year 2020, the Company employed over 15,800 people worldwide and achieved sales of CHF 6,3 billion and a free cash flow of 12,8% of sales. Let's imagine together on www.givaudan.com.

 

Are you someone who wants to shape your world? Who thrives being in a culture where you can express yourself in a creative team environment? If you want to collaborate and learn together with teams who are as passionate as you are, then come and join us – and impact your world.

 

You will provide functional and technical support in the Workplace Services area, following the organization's goals and needs. You will be located in Baierbrunn, Germany. You will report directly to the Workplace Service Desk Manager.

 

You will:

  • You will be involved in Incident, Problem and Service Request Management to provide solutions based on service level goals
  • Propose or recommend IT Services modifications to reduce user impact.
  • Participate in testing, deployment, and stabilization.
  • Maintain and stay current with evolving Information technology.
  • Clarify tickets logged with requestors and communicate about resolution progress.
  • Ensure satisfactory customer service and prompt response times to the requestors.
  • Share your support knowledge with peers in the same team and maintain associated documentation
  • Communicate with the user community to provide the status of open problems and the changes associated with new solutions
  • Escalate significant issues or outages to the management
  • Develop and maintain good working relationships, resolve problems, and positively to successfully produce customer satisfaction.

 

You?

  • University degree in IT related field or relevant experience and knowledge
  • You are fluent in German & English
  • Minimum 2 years of experience in the domain of expertise
  • You do your job with a strong customer focus
  • You are familiar with Microsoft-based operating systems
  • General knowledge of IT infrastructure
  • Basic knowledge of SAP system
  • ITIL qualification is an advantage

 

Our benefits:

  • Great compensation package including bonus, cafeteria and vacation allowance
  • Opportunity to participate in professional learning courses
  • Career development opportunities
  • Private health insurance
  • Access to exclusive perfumes & employee shop with discounts

 

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Apply »