IT Workplace Service Desk Analyst (m/w/d)

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  
 

You will provide functional and technical support in the Workplace Services area, following the organization's goals and needs. You will be located in Baierbrunn, near Munich. You will report directly to the Workplace Service Desk Manager.

You will:

• You will be involved in Incident, Problem and Service Request Management to provide solutions based on service level goals
• Propose or recommend IT Services modifications to reduce user impact.
• Participate in testing, deployment, and stabilization.
• Maintain and stay current with evolving Information technology.
• Clarify tickets logged with requestors and communicate about resolution progress.
• Ensure satisfactory customer service and prompt response times to the requestors.
• Share your support knowledge with peers in the same team and maintain associated documentation
• Communicate with the user community to provide the status of open problems and the changes associated with new solutions
• Escalate significant issues or outages to the management
• Develop and maintain good working relationships, resolve problems, and positively to successfully produce customer satisfaction.

You?

• University degree in IT related field or relevant experience and knowledge
• You are fluent in German & English
• Minimum 2 years of experience in the domain of expertise
• You do your job with a strong customer focus
• You are familiar with Microsoft-based operating systems
• General knowledge of IT infrastructure
• Basic knowledge of SAP system
• ITIL qualification is an advantage

What characterises us in Baierbrunn?

You have short, open and honest communication channels in a great team.

You will work 37.5 hour per week with very flexible working hours and the option of mobile working. You will be paid according to one of the best-paid collective agreement in Germany as part of the chemical industry (plus holiday allowance, Christmas allowance and bonus), have 30 (+5) days holiday per calendar year and an employer-financed company pension scheme.

What else we offer: Convenient location, parking facilities, subsidised meals, leased bicycles, EGYM Wellpass and, of course, fresh organic fruit, water, coffee and tea free of charge.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.