Customer Care Specialist

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  
 

Customer Care Specialist - Your Future Position?

•    Provide excellent service to all customers in Thailand 
•    Ensure prompt & timely execution of customer orders & delivery
•    Order processing for daily operation and coordination of delivery with warehouse 

Core Responsibilities:

• Main contact point for customer accounts assigned (including local, regional and international accounts).
• Responsible for order entry from receipt of order to delivery of goods
• Ensure prompt & timely execution of customer orders & consolidated delivery schedule
• Liaise with forwarder and sourcing sites on vessel or flight details including import shipping documents (invoice, P/L, COA, CO etc.)
• Order confirmation to customer to acknowledge receipt of order
• Coordinate between QA team & sales person for customer complaints
• Other ad-hoc duties as assigned
• Monthly follow up customers’ forecast and upload in the system.

Your professional profile includes: 

• Minimum 2 years Customer Service experience preferably in Chemical or FMCG.
• Bachelor degree in any field
• Knowledge MS office tools (Excel, Word, Power Point)
• Familiar with SAP system
• Fluent in English and Thai

Job Specific Competencies

• Excellent customer service skills
• Excellent communication and written skills
• Independent and business oriented
• Good team player and interpersonal skills        

*LI-Y     

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.