Customer Service Supervisor

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. 
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas with.

As a Customer Service Supervisor, you will oversee daily operations of a Customer Care Team for site, category or business team. Work with customers, operations and sales team to ensure customers’ needs are met in the most efficient and cost-effective way.

You will report to the Customer Care Manager and be located in our Bedford Park site with an hybrid working model (1 day at home and 4 days at the office).

You will:

• Oversee the daily operations of a Customer Care Team for site, category or business team.
• Manage sales order process from receipt of order through to shipment.
• Resolve issues and handle customer complaints internally and externally.
• Daily customer communication, Operations and Sales.
• Support Customer Care Representatives for escalation of problem resolution, complaints and prioritization.
• Arrange transportation with forwarders or shipping team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant.
• Prepare Invoices, Debit and Credit notes, Process Notifications and Customer Returns.
• Coordinate with planning on information relating to demand planning and stocking agreements.
• Maintain ISO documentation where required.
• Identify the right communication method based on the issue.
• Provide training for Customer Care Representatives.
• Support the recruitment of Customer Care Representatives.
• Monitor performance and workload to maintain balance within team and support order management activities.
• Identify areas of process efficiencies, make proposals to address and implement solutions.
• Collaborate with other departments to assure that customer needs are being met.
• Responsible for customer KPIs and reporting where required.
• Identify opportunities for improvement in customer care.

You?

Are you someone who wants to shape your world? Do you grow in a culture where you can express yourself in a creative team environment and where you can collaborate with teams who are as passionate as you are?  Then join us – and improve your world. 

Your professional profile includes:

• Bachelor's degree in a related field.
• 5+ years of relevant experience in similar roles.
• Mastery of SAP in Customer Care
• Understanding of Customer Relationship Management.
• Microsoft Office Expertise

Benefits:

• Medical, dental and vision plan.
• Annual bonus.
• High matching 401k

#LI-Hybrid

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.