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Givaudan is a global leading company in taste and wellbeing, fragrance and beauty. With its heritage stretching back over 250 years, the Company has a long history of innovating scents and tastes. From a favourite drink to your daily meal, from prestige perfumes to cosmetics and laundry care, its creations inspire emotions and delight millions of consumers the world over. The company is committed to driving purpose-led, long-term growth while leading the way to improve happiness and health for people and nature. In the fiscal year 2020, the Company employed over 15,800 people worldwide and achieved sales of CHF 6.3 billion and a free cash flow of 12.8% of sales. Let’s imagine together on www.givaudan.com.

Customer Care Representative

Customer Care Representative (VN)(12 months contract) - Your future position?
Location: Vietnam - HCMC
Reporting to: Demand Manager, ASEAN


Main Responsibilities

  • Order entry process & follow up /coordinate for implementation towards ultimate delivery of the orders to the customer’s premises, or GI date.  
  • Customer compliant handling 
  • Communication between Sales Dept & Operation, Business Service Center
  • Implement and safeguard various ordering related policy and procedures, eg, MOQ, credit, cancellation, stock build, freight pattern, lead time, return and claim etc
  • Maintain CC database, actively engage in S&OP, and work with various functions within Ops to improve customer service and customer satisfaction level, along with plant costs, working capital and productivity. 
  • To be able to sharing the knowledge with team members.  
  • To assist the manager and help to improve the working process for department, make the department better development.


Are you someone who wants to grow and shape your own world? Who needs a new challenge and bring excellent contribution to company? Then come and join us - and improve your world.


Key Requirements:

  • University or Diploma
  • General understanding of customer service
  • SAP experience will be better 
  • Self-motivated
  • Analytical skills on problem solving
  • Good communication skill
  • Willing to learn and develop self within the company


Our Benefits:

  • Attractive package with benefits
  • Excellent opportunities for progressive learning and development
  • A creative team environment that will inspire you
  • Comprehensive healthcare plans
  • PTO and family leave



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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