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Givaudan is a global leading company in taste and wellbeing, fragrance and beauty. With its heritage stretching back over 250 years, the Company has a long history of innovating scents and tastes. From a favourite drink to your daily meal, from prestige perfumes to cosmetics and laundry care, its creations inspire emotions and delight millions of consumers the world over. The company is committed to driving purpose-led, long-term growth while leading the way to improve happiness and health for people and nature. In the fiscal year 2020, the Company employed over 15,800 people worldwide and achieved sales of CHF 6.3 billion and a free cash flow of 12.8% of sales. Let’s imagine together on www.givaudan.com.

CC Front Office Representative

Customer Care Front Office Representative - Your future position?
Your overall mission is to be the central link between the customer, operations, sales team and GBS to ensure client's requirements are met in the most efficient and costeffective way. You will build relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.

 

In this exciting role you will be responsible for:

  • Strategy design and execution
  • Execute Customer Care strategy and follow global guidelines
  • Project management
  • Continuously identify opportunities for improvement in Customer Care and participate in projects
  • Subject matter expertise
  • Provide support for assigned customers and affiliates to meet order requirements and escalate issues
  • Collaboration with customers, operations, sales and GBS Resolve request for order changes, issues and handle customer complaints and inquiries
  • Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally 
  • Determine corrective action with the help of the Support Office and Control Tower
  • Prepare Debit and Credit notes, process quality notifications and Customer Returns
  • Manage customer expectations and building relationships
  • Collect Customer Forecast, enter into tool and work with planning on information relating to demand planning and stock positions and participate in demand planning meetings
  • Ask for and act upon Customer feedback
  • Update accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
  • Provide coverage and support accounts for other team members
  • Know how to diffuse a difficult situation and get resolution with the customers
  • Follow the new Customer/product processes and contribute to improve New customer experience
  • Participate to Customer visits and presentations 
     

You?
Are you someone who wants to shape your world? Who succeeds being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then join us – and impact your world!

 

Your professional profile includes:

  • University or College degree
  • 2+ years in the industry including customer facing role
  • Demonstrated Customer Relationship Management
  • Basic Inventory Management knowledge
  • Understanding of Incoterms and Shipping Terminology
  • Knowledge of Lean/Six Sigma, (white/yellow belt)
  • Fluent English (plus other language is an advantage)
  • Expertise with SAP and associated processes
     

Our Benefits:

  • Great compensation package including bonus and cafeteria
  • Continuous learning and career development opportunities
  • Private health insurance
  • Free coffee/tea
  • Access to exclusive perfumes and employee shop with discounts
  • Opportunity to work from home



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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