Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  
 

Customer Service Front Office Representative Intern - Budapest (Hungary) - Your future position?

Overall mission:
 

Our mission is to be the central link between the customer, operations, sales team and Givaudan Business Solutions (GBS) to ensure your client's requirements are met in the most efficient and cost-effective way. We build relationship with Customers, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.

You will be located in Budapest, reporting to the Head of Customer Care Easter Europe (#LI-Hybrid).

You will:

• Accomplish Customer Care strategy and follow global guidelines

• Identify opportunities for improvement in Customer Care and participate in projects when relevant

• Provide support for assigned customers and affiliates to meet order requirements and escalate issues

• Collaborate daily with customers, operations, sales and GBS

• Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally

• Prepare Debit and Credit notes, process quality notifications and Customer Returns

• Collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings

• Maintain accurate customer records, including customer specific information, contracts, labeling, packaging and stock requirements

• Know how to diffuse a difficult situation and get resolution with the customers

• Follow the new Customer/product processes and contribute to improve New customer experience

• Participate to Customer visits and presentations

You:

• High School or Secondary Education

• Associate or University Degree

• Fluency in English and any european language

• Professional experience: 2-3 years in the industry including customer-facing role

Required skills:

• Active knowledge of SAP and associated processes

• Demonstrated Customer Relationship Management

• Basic Inventory Management knowledge

• Understanding of Incoterms and Shipping Terminology

• Knowledge of Lean/Six Sigma, (white/yellow belt)

Our benefits:

• Flexible Working Arrangements

• Great compensation package including bonus and cafeteria

• Learning opportunities, including LinkedIn learning access

• Career development opportunities

• Private Health Care

• Extended yearly health check

• Free coffee/tea

• Access to exclusive perfumes and Unilever employee shop with discounts

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.