CC Front Office Representative Intern

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  
 

Overall mission:

As a CC Front Office Representative intern, you will play a vital role in connecting our customers with various teams, including operations and sales, to ensure their needs are met efficiently and cost-effectively. You will have the opportunity to build relationships with customers, representing their voice within Givaudan and be part of a great international team. Additionally, you will assist in managing the sales order process from start to finish for assigned customers and affiliates.
This internship will be based in Budapest, and you will report to the Head of Customer Care for Eastern Europe.
 

You will:
 
Strategy design and execution:
Accomplish Customer Care strategy and follow global guidelines
 
Project management:
Identify opportunities for improvement in Customer Care and participate in projects when relevant
 
Subject matter expertise:

• Provide support for assigned customers and affiliates to meet order requirements and escalate issues
• Work with the customer care team on customer relationships and deliver excellent customer experience 
• Communicate and collaborate daily with customers, operations, sales and GBS
• Resolve requests for order changes, and issues and handle customer complaints and inquiries internally and externally 
• When applicable determine corrective action with the help of the Support Office and Control Tower
• Prepare Debit and Credit notes, process quality notifications and Customer Returns
• Manage customer expectations and build relationships
• Collect Customer Forecast, enter into tools and collaborate with planning on information relating to demand planning and stock positions, and actively participate in demand planning meetings
• Maintain accurate customer records, including customer-specific information, contracts, labeling, packaging, and stock requirements
• Know how to diffuse a difficult situation and get resolution with the customers
• Follow the new Customer/product processes and contribute to improving New customer experience
• Participate in Customer visits and presentations

You:

• Ongoing college/university studies
• Fluency in English and any European language
• Professional experience: 0-2 years in the industry including customer-facing role
• Preferred knowledge of SAP and associated processes
• Demonstrated Customer Relationship Management
• Basic Inventory Management knowledge
• Understanding of Incoterms and Shipping Terminology
• Knowledge of Lean/Six Sigma, (white/yellow belt)

 
Our benefits:

• Hour-based salary
• Flexible Working Arrangements
• Career development opportunities
• Company events and Team-building activities
• Learning Journey 
• Free coffee/tea
• Access to exclusive perfumes and employee shop with discounts

(#LI-Hybrid)

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.