CC Support Office Representative

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  
 

Customer Care Support Office Representative - Your future role?

As a Customer Care Support Office Representative, you will ensure correct and daily execution of main responsibilities within the Customer Care Support Office according to the requirements specified in the role description, besides taking directions from the Customer Care Support Office Team Lead and others in the team on specific tasks.

You will be based in Budapest (hybrid role) and you will report directly to the Customer Care Support Office Team Lead.

In this exciting role your main responsibilities will include:

• Focus on training and gaining knowledge

• Work with guidance from Senior Representatives and Team Lead

• Build constructive relationships within the local team

• Communicate with internal partners by phone or by email

Daily operations in the Customer Care Front Office:

• Manage sales order process from receipt of order through to shipment for assigned customers and affiliates following Customer Care Guidelines

• Provide support for assigned customers and affiliates to meet order requirements and escalate issues

• Collaboration with operations, sales and the customer care front office

• Resolve issues and handle customer complaints internally and determine corrective action

• Confirm pricing, inventory availability and provide ship date information

• Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant

• Prepare Invoices, Debit and Credit notes when relevant

• Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations (Control Tower)

• Collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings

• Provide coverage and support accounts for other team members

• Identify the right communication method based on the issue

• Extract and analyse to improve customer KPI's

• Update and Use Visual Performance Management with other departments and ensure performance improvement

Your professional profile includes:

• Bachelor's degree required in Supply Chain Management, Sales or equivalent

• Fluency in English

• 1+ years of experience in Customer Care

• Demonstrated customer relationship management

• Basic inventory management knowledge

• Understanding of incoterms and shipping terminology

• Experience with SAP is an advantage

What we offer:

• Opportunity to work from home 3-4 days/week

• Great compensation package including bonus and cafeteria

• We offer learning and career development opportunities

• We have private health insurance

• Free coffee/tea

• We have access to exclusive perfumes and employee shop with discounts

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.