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Givaudan is a global leading company in taste and wellbeing, fragrance and beauty. With its heritage stretching back over 250 years, the Company has a long history of innovating scents and tastes. From a favourite drink to your daily meal, from prestige perfumes to cosmetics and laundry care, its creations inspire emotions and delight millions of consumers the world over. The company is committed to driving purpose-led, long-term growth while leading the way to improve happiness and health for people and nature. In the fiscal year 2020, the Company employed over 15,800 people worldwide and achieved sales of CHF 6.3 billion and a free cash flow of 12.8% of sales. Let’s imagine together on www.givaudan.com.

CC Support Office Representative

Customer Care Support Office Representative – Your future position?


The mission of Customer Care Support Office is to contribute to the satisfaction of Givaudan’s customers by processing customer sales orders in a fast and professional manner. It is also our responsibility to respect and fulfill our customers’ special requirements in terms of order setup (special ship-to addresses, packaging, certifications, etc) – and to ensure that these requirements are kept up-to-date. Customer Care Support team acts as the back-office of the greater customer care organisation, delivering proficiency by order entry without direct interlock with customers.

 

Sounds Interesting? 

 

You will be a part of a dynamic team in a dynamic environment, yet, having a solid process and technical background at your disposal. 
 As a Customer care support office representative, your primary responsibility is delivering proficient and efficient sales order entry:

  • Receive and enter customer orders into the system;
  • Prioritize where and if necessary;
  • Confirm orders, pricing, and product availability;
  • Coordinate with partner departments (Front Office, Control Tower, Planning) to ensure orders are dispatched or delivered on time;
  • Follow special requirements of the customers and update respective instructions by changes.
     

 Even more: you are to organize and liaise with other customer care teams, paying attention to shipping dates, labeling, packaging, and stock holding according to customer requirements.
 Process orientation and attention to details are key for success by us. Feeling up to it?


You?

  • University degree preferred in the field of Supply Chain Management, Sales or equivalent
  • 1-2 years of relevant experience in customer service (Back-office), order management, or sales support;
  • Fluent knowledge in English, both verbal and written, additional language is an advantage;
  • An organized and open-minded personality with good time management skills, customer-oriented attitude, and preciseness;
  • Basic usage of MS Excel and Powerpoint.

 

 What we consider as an advantage:

  • experience in working with SAP, order management, and related transactions;
  • having an understanding of the technical setup of SAP orders, customer and material master;
  • experience in participating or supporting several projects;
  • understanding of basic continuous improvement principles (A3 project charter, 5xWhy?, PDCA);
  • yellow-belt certification;
  • analytical skills and being good at using MS Excel and Powerpoint.
     

 Our Benefits:

  • Great compensation package including bonus and cafeteria
  • Possibility to work from home
  • Continuous learning (You can not escape from getting better and better..)
  • Great career development opportunities (our share service center operates with approx 40 teams – if you’re good, you WILL find your way by Givaudan)
  • Private health insurance
  • Free coffee and tea to enjoy with the Colleagues
  • Access to exclusive perfumes and employee shop with discounts.



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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