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Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The Company achieved sales of CHF 6.2 billion in 2019. Headquartered in Switzerland with local presence in over 181 locations, the company has almost 14,969 employees worldwide. Givaudan invites you to discover more at www.givaudan.com.

Customer Care Front Office Representative

About Us

Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a passion to improve, Givaudan creates flavours and fragrances that ‘engage your senses’. We achieved sales of CHF 5.5 billion in 2018. Headquartered in Switzerland with local presence in over 145 locations, we have almost 13,600 employees worldwide. Givaudan invites you to discover more at www.givaudan.com.

 

Customer Care Front Office Representative - Your future position?

Your overall mission is to be the central link between the customer, operations, sales team and GBS to ensure client's requirements are met in the most efficient and cost-effective way. You will build strong relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.

 

You will be responsible for:

  • Strategy design and execution
    • Execute Customer Care strategy and follow global guidelines
  • Project management
    • Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant
  • Subject matter expertise
    • Provide support for assigned customers and affiliates to meet order requirements and escalate issues
    • Collaborate regularly with the customer care team on customer engagement and delivering the best customer experience
    • Daily communication and collaboration with customers, operations, sales and GBS
    • Resolve request for order changes, issues and handle customer complaints and inquiries
    • When applicable determine corrective action with the help of the Support Office and Control Tower
    • Prepare Debit and Credit notes, process quality notifications and Customer Returns
    • Manage customer expectations and building strong relationships
    • Proactively collect Customer Forecast, enter into tool and work with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings
    • Proactively ask for and act upon Customer feedback
    • Update accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
    • Provide coverage and support accounts for other team members
    • Identify the right communication method based on the sense of urgency and issue
    • Know how to diffuse a difficult situation and get resolution with the customers
    • Follow the new Customer/product processes and contribute to improve New customer experience
    • Participate to Customer visits and presentations

 

You? 

Are you someone who wants to shape your world? Who succeeds being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then join us – and improve your world.

 

Your professional profile includes:

  • University or College degree
  • Fluent English is a must., other language is preferred
  • Minimum 2 years work experience in the industry in a customer-facing role
  • Strong knowledge of SAP and associated processes and Microsoft Office
  • Understanding of Incoterms and Shipping Terminology


Our Benefits:

  • Great compensation package including bonus and cafeteria
  • Continuous learning and development opportunities
  • Extended yearly health check



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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