Customer Care Support Office Representative

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  
 

Customer Care Support Office Representative - Your future role?

As a Customer Care Support Office Representative in our Budapest office, you will ensure correct and daily execution of key responsibilities within the Customer Care Support Office according to the requirements specified in the role description.

You will take directions from the Customer Care Support Office Team Lead and others in the team on specific tasks.

Main responsibilities:

• Perform daily tasks as described in the job description
• Focus on training and gaining knowledge
• Work with guidance from Senior Representatives and Team Lead
• Build relationships within local team
• Communicate with internal and external partners by phone or by email
• Observe service levels
• Adhere to policies and procedures

Daily operations in the Customer Care Front Office:

• Manage sales order process from receipt of order through to shipment for assigned customers and affiliates following Customer Care guidelines
• Provide support for assigned customers and affiliates to meet order requirements and escalate issues
• Daily communication and collaboration with operations, sales and the customer care front office
• Resolve issues and handle customer complaints internally and externally and determine corrective action
• Confirm pricing, inventory availability and provide ship date information
• Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
• Prepare Invoices, Debit and Credit notes when relevant
• Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations (Control Tower)
• Collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings
• Provide coverage and support accounts for other team members as necessary
• Identify the right communication method based on the sense of urgency and issue
• Extract and analyse to improve customer KPI's
• Update and Use Visual Performance Management with other departments and ensure performance improvement
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Your professional profile includes:

• Bachelor's degree required, preferably in Supply Chain Management, Sales or equivalent
• Fluent English level
• 0-18 months of experience in Customer Care
• Experience with SAP is an advantage
• Good knowledge of Microsoft Office or equivalent tools
• Strong customer service skills
• Demonstrated customer relationship management
• Basic inventory management knowledge
• Understanding of incoterms and shipping terminology

Our benefits for you:

• Flexible Working Arrangements (1-2 days office days per week)
• Private Health Insurance
• Monthly cafeteria plan
• Unilever shop discount
• Travel reimbursement when commuting from out of Budapest urban area
• Access to exclusive perfumes and other employee discounts
• Recognition and referral programs
• Career development opportunities in our multinational environment
• Team buildings and company events
• Learning programs to develop your soft and hard skills
• Free coffee and tea in our equipped kitchen

#LI-Hybrid

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.