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Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The Company achieved sales of CHF 5.5 billion in 2018. Headquartered in Switzerland with local presence in over 145 locations, the company has almost 13,600 employees worldwide. Givaudan invites you to discover more at www.givaudan.com.

Customer Care Support Office Team Lead

Customer Care Support Office Team Lead  - Your future position?

 

In this role you will be responsible for high quality delivery and people management related activities for our GBS Customer Support Office team.

You will ensure timely and accurate processing of all Support Office related Customer Care activities for assigned team(s), in accordance with performance and quality standards defined in relevant service level agreements.

In this role you will:

 

Coordinate and lead:

 

You will supervise day to day operations within the Customer Care Support Office team; create strong morale and spirit in the team.
You will lay out work in an organized manner, monitor progress and results.
You will provide professional support for the team: Coach team members and conduct the performance management process according to the Givaudan principle (goal setting, Mid-year review and the end year review). Update and maintain ISO documentation for the department
 

Drive and enhance:

 

You will actively work on the continuous improvement of the Customer Care Support Office team processes and encourage your team members to come up with improvement ideas.
You will support the set-up  of the Customer Care Support Office team for our transition phase.
You will recruit, train, coach  and manage the performance of your Customer Care Team and their workload
As part of your role, you will identify the training requirements of your team, develop materials and conduct training when required
 

Stakeholder management:

 

You will build constructive and effective relationships with cross functional teams, stakeholders; communicate effectively with internal and external partners.
 

You?

Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then come and join us – and impact your world.

 

Your professional profile includes:

 

  • University or College degree
  • Fluent English and additionally German or French knowledge is an advantage 
  • Min. 3 years of experience in Customer Care
  • Min. 1 year of experience in team-leading role
  • Customer focused mind-set
  • Experience with SAP is an advantage
  • Good knowledge of Microsoft Office or equivalent tools
     

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