Loading...
 
Apply »

Givaudan is a global leading company in taste and wellbeing, fragrance and beauty. With its heritage stretching back over 250 years, the Company has a long history of innovating scents and tastes. From a favourite drink to your daily meal, from prestige perfumes to cosmetics and laundry care, its creations inspire emotions and delight millions of consumers the world over. The company is committed to driving purpose-led, long-term growth while leading the way to improve happiness and health for people and nature. In the fiscal year 2020, the Company employed over 15,800 people worldwide and achieved sales of CHF 6.3 billion and a free cash flow of 12.8% of sales. Let’s imagine together on www.givaudan.com.

HR Advisor

As an HR Advisor you will be an interface to the employees at Givaudan, and external candidates responsible for efficient resolution or escalation of their HR related requests/queries to policy/process experts across the following areas Core Employee Admin, 1st Level Advisory Services, Data Input and Reporting, Talent and Performance Management, Onboarding. As first point of contact with HR Process, HR System and HR Policy requests, which are considered to be routine requests and require limited research, may be resolved with an easily accessible knowledge base and allow for immediate resolution. You will be located in Budapest and will report directly to the HR Services Manager.
 
Your tasks:
 
Service Delivery
  • Handle customer queries/requests by telephone and email, jabber, fillable-form and any other pre-scribbed in take channel for that country and/or globally
  • Seek for rapid and efficient resolution of requests, promptly resolving the majority of requests in first call/emails when first opening by following available information and guidelines
  • Investigate on requests which cannot be resolved by analysing the nature of the request/diagnosing the problem and route them to the appropriate 2nd line support; prioritize issues
  • Assume ownership for cases and manage opening and closure of tickets
  • Maintain customer contact until request is resolved
  • Follow up on resolution and inform customer on status
  • Comply with procedures and service levels
  • Share knowledge and best practices within the team
 
Documentation
  • Document all information about customer queries according to standard operating procedures and produce reports
  • Ensure regular maintenance and update of SOPs with accurate local specifics for all countries across
 
Reporting
  • Run Pre-built reports or in case of small adjustments needed

 

Your professional profile includes:

  • Collague or University Degree
  • Fluency in English and French
  • Experience working in a shared service environment/call centre/customer service environment
  • Proficiency in relevant computer applications, SuccessFactors preferably
  • Knowledge of call centre telephone system and technology
  • Knowledge of customer service principles and practices
 
Our benefits:
  • Great compensation package including bonus and cafeteria
  • Private health insurance
  • Career development opportunities
  • Extended yearly health check
  • Free coffee and tea
  • Access to exclusive perfumes & employee shop with discounts
  • Home office possibility



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Apply »