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Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The Company achieved sales of CHF 5.5 billion in 2018. Headquartered in Switzerland with local presence in over 145 locations, the company has almost 13,600 employees worldwide. Givaudan invites you to discover more at www.givaudan.com.

IT Applications Support Analyst

IT Applications Support Analyst - Your future position?

 As an integral member of the Commercial Applications team under the Global Applications Services Organization for both Divisions: Flavours and Fragrances, you role is to provide level 2 Commercial support to Givaudan users around the globe, by enabling users satisfaction with swift solutions to the application issues and by maintaining high availability of applications.

 

Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value and are skilled at fostering strong relationships. In this exciting role you will:

 

  • Encompass "pre-sales" applications relating to Creation, Development, Evaluation, Brief Management and Senso-ry, and bring a functional and technical support with minor coding. No major development is involved in this role, 
  • Resolve commercial application incidents and fulfil Service Requests raised by users globally,
  • Lead corrective change implementation including design, build, deployment, testing, training and user acceptance globally, 
  • Ensure timely ticket resolution of Incidents and Service Requests according to SLA and ensure proper communi-cation to users on ticket resolution and root cause ; ensure the global ticketing tool is promptly and correctly up-dated with activities, resolution and user feedback for effective and efficient tracking,
  • Escalate any issues or conflicts to Applications Services Manager and Commercial Support team,
  • Work closely with other IT teams to help business owners and global users  realize full potential of the Commercial applications.

 
You?

Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then come join us - and impact your world.

 

Your professional profile includes :

 

  • University Degree in Computer Science or related discipline, and at least 1 to 2 years' experience in Applications Support in an international environment.
  • ITIL certification will be an added advantage.
  • Excellent written and communication skills in English.
  • Ability to diagnose system issues based on available system documentation such as Use Cases and Technical designs.
  • Ability to provide technical specifications to the development team and able to fulfil unit test (regression test as required) on the delivered code for quality. 
  • Ability to work creatively and analytically in a problem-solving environment.
  • Project management experience is a plus. 
  • Good analytical, written, presentation and communication skills.

 

Technical Knowledge: 

  • Hands on Oracle, SQL programming and troubleshooting expertise.
  • J2EE (and Websphere) hands on troubleshooting experience.
  • Datastage/Webmethod understanding.
  • Familiarity with SAP ECC is an added advantage.

 

 



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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