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Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The Company achieved sales of CHF 5.5 billion in 2018. Headquartered in Switzerland with local presence in over 145 locations, the company has almost 13,600 employees worldwide. Givaudan invites you to discover more at www.givaudan.com.

German Speaker Purchase to Pay User Support Analys

Purchase to Pay User Support Analyst - Your future position?

 

You'll be responsible for providing support to requestors and vendors in case of Purchase to Pay related questions.

You will ensure the smooth development of key responsibilities in PTP Issue Resolution as outlined under responsibilities. The Purchase to Pay User Support Analyst is taking direction from the Team Manager and others in the Purchase To Pay team on specific tasks.

 

You'll:

  • Manage all incoming PTP related employee and vendor queries through relevant communication channels (phone, e-mail, instant messaging tool, service management tool)
  • Manage employee expenses related queries (T&E)
  • Analyze queries and perform end-to-end query resolution following service levels and customer satisfaction
  • Take ownership and coordinate issue resolution across streams
  • Inform the User upon final resolution
  • Provide guidance to internal employees for all systems (SAP, SRM, service management tool)
  • Support Users with regards to workflows and approvals
  • Support PO follow-up
  • Handle payment notifications (i.e. manage failure notification deliveries)
  • Communicate with all partners by phone, e-mail, instant messaging and service management tool

 

You?

Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then come and join us – and impact your world.

 

Your professional profile includes:

  • University / College degree
  • Fluent English and German language knowledge
  • Customer service orientation
  • Ability to effectively prioritize and execute tasks also under high pressure
  • The following are advantage:
    • relevant experience within an international environment, Procurement background is preferred
    • Knowledge of relevant SAP modules (SRM, FI, PM, MM), Procurement tools (Catalogue) and workflows

 

Our Benefits

  • Great compensation package including bonus and cafeteria
  • Continuous learning
  • Career development opportunities
  • extended yearly health check
  • free coffee/tea
  • access to exclusive perfumes & employee shop with discounts 

 

Givaudan is an Equal Employment Opportunity Employer M/F/D/V.



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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