Senior Customer Care Representative

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. 
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

As a Customer Care Representative for the world leader in the Fragrance industry, you will be the central link between the customer, operations, and sales teams to ensure our client's requirements are met in the most efficient and cost-effective way. You will build sustainable relationships of trust through with customers and company partners. Be a voice of the customers within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.

You will report to the Customer Care Manager and be located in our Mt. Olive, NJ office with an hybrid working model (1 day at home and 4 days at the office).

You will:

• Coordinate with Planning, Production, QC and Shipping areas to ensure orders are delivered on time and manage customer expectations.
• Resolve requests for order changes, issues and handle customer inquiries internally and externally.
• Manage customer-required processes such as account/order maintenance through customer's portal.
• Coordinate with the customer on forecasts, and collaborate with demand planning on analyzing customer product needs.
• Identify opportunities for improvement in customer care and participate in projects when relevant.
• Know how to solve a difficult situation and get a resolution with the customer.
• Provide coverage and support accounts for other team members.
• Customer-focused, peer relationships, listening and informing.
• Contribute to team effort by accomplishing related results.
• Respond to different types of customers.

You?

Are you someone who wants to shape your world? Do you grow in a culture where you can express yourself in a creative team environment and where you can collaborate with teams who are as passionate as you are? Then join us – and improve your world.

Your professional profile includes:

• Bachelor's degree in a related field preferred.
• 4+ years of relevant experience in a customer-facing role with demonstrated customer relationship management.
• Proficiency in Microsoft Office Suite and working knowledge of SAP experience.
• Analyze customer needs.
• Experience in Customer Relationship Management

Benefits:

• Medical, dental and vision plan.
• Annual bonus.
• High matching 401k

#LI-Hybrid

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.