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Givaudan is a global leading company in taste and wellbeing, fragrance and beauty. With its heritage stretching back over 250 years, the Company has a long history of innovating scents and tastes. From a favourite drink to your daily meal, from prestige perfumes to cosmetics and laundry care, its creations inspire emotions and delight millions of consumers the world over. The company is committed to driving purpose-led, long-term growth while leading the way to improve happiness and health for people and nature. In the fiscal year 2020, the Company employed over 15,800 people worldwide and achieved sales of CHF 6.3 billion and a free cash flow of 12.8% of sales. Let’s imagine together on www.givaudan.com.

Sr. Customer Care Representative

As a Customer Care Representative for the world leader in the Fragrance industry, you will be the centrallink between the customer, operations, and sales teams to ensure client's requirements are met in themost effi cient and cost-eff ective way. You will build sustainable relationships of trust through open andinteractive communication with customers and internal stakeholders. Act as the voice of the customerswithin Givaudan and manage the sales order process through to shipment for assigned customers andaffiliates.


Core Responsibilities
• Coordinate with Planning, Production, QC and Shipping to ensure orders are delivered on time andmanage customer expectations.
• Resolve requests for order changes, issues and handle customer inquiries internally and externally.
• Managing customer-required processes such as account/order maintenance via customer's portal.
• Proactively coordinate with the customer on forecasts, and collaborate with demand planning onanalyzing customer product needs.
• Continuously identify opportunities for improvement in customer care and participate in projects whenrelevant.
• Properly identify the right communication method based on the sense of urgency and issue.
• Know how to diff use a diffi cult situation and get a resolution with the customer.
• Provide coverage and support accounts for other team members as necessary.
• Customer focused, action-oriented, time management, peer relationships, listening and informing.
• Contribute to team eff ort by accomplishing related results as needed.
• Ability to adapt/respond to diff erent types of customers.


Academic Background
• University/Bachelor degree in a related field.


Professional Experience
• 2+ years of relevant experience (preferably) in a customer-facing role with demonstrated customerrelationship management.


Technical & Soft Skills
• Proficiency in Microsoft Office Suite and working knowledge of SAP experience is a plus.
• Ability to analyze ambiguous situations and react quickly to customer needs.
• Superior oral and written communication skills.
• Strong problem-solving and organization skills.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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