Order Management Specialist (outsource)

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  
 

Taste & Wellbeing Customer Care Representative

A Customer Care Representative with the global leader in the creation of Taste & Wellbeing and Fragrance & Beauty, and an important member of our Taste & Wellbeing Customer Care Operations team to focus on our fabulous array of customers in the Middle East & Maghreb region.

At Givaudan, we provide better, sustainable, and high-quality products to our customers, creating value through a positive customer experience. For us, success depends on how we best place our customers at the center of our strategy, our execution, and our daily activities. We want to be recognized by our customers for the way we engage with them across all touchpoints in our value chain. Also, we realize the importance of being able to customize to the needs of our global, international, regional, and local customers.

We are looking to expand our Regional Customer Care Operations team for Taste & Wellbeing and hire a 'Customer Care Representative'. As an important member of the team, you will be the main link between the commercial organization, the customer, plant operations, and Givaudan's centralized business solutions center's ensuring that the customer's requirements are met in the most efficient and cost-effective way. You will be based in our office in Egypt's site, 6th of October City and will report to the Customer Care Manager.

You will build a relationship with Givaudan's commercial organization for a defined market and manage the sales order process through shipment for assigned customers in the Middle East and Maghreb region.

You will work for a company that touches billions of consumers more than a hundred times a day. With its heritage stretching back over 250 years, Givaudan has a long history of creating scents and tastes. Our passion is to collaborate with customers and partners to develop game-changing innovations in the food and beverage, fragrance and beauty industries. We have a culture that works to inspire, challenge and capture the heart and soul of consumers and customers. Our customers in the Middle East and Maghreb region have local, regional, and international profiles, bringing diversity and curiosity to your daily job.

Sounds interesting? It could well be your perfect opportunity if you love staying ahead of the curve, always aim to exceed customer needs, deliver value, and are experienced at encouraging relationships.

You will be responsible for:

Providing:

• You will provide support for assigned customers and commercial teams by using your outstanding language skills to meet order requirements and escalate issues.
• Work with the commercial and supply chain team on customer relationship and delivering customer experience.
• Provide coverage and support accounts for other team members.

Forecasting:

• You will collaborate with planning on information relating to demand planning and stock positions and take part in demand planning meetings.
• Ask for and act upon customer feedback.

Operational Responsibilities:

• Order processing of all transaction type orders
• First, check availability and order confirmation according to company guidelines. Ensure information communication to customers in case of deviations in availability.
• Order Management - Handle inquiries, check product availability, order entry and monitor material allocation.
• Order monitoring and keeping customers updated with regular information about orders and shipments.
• Understand model-specific performance indicators and support actions and corrective measures.
• You will prepare debit and credit notes and process quality notifications and customer returns.
• Maintain accurate customer records - including customer-specific information, contracts, labelling, packaging and stock requirements.
• Resolve requests for order changes and issues while also handling customer complaints and inquiries internally and externally.

Identifying:

• You will identify opportunities for improvement in Customer Care and participate in projects when relevant.

You?

Are you someone who wants to grow your own world? Who succeeds being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then join us - and influence your world.

Your professional profile includes:

• Bachelors or University degree in a relevant discipline.
• 2+ years of relevant work experience in a B2B Customer support/facing role(s), in Flavors, FMCG, Food & Beverage, and Chemical industries.
• Knowledge of the supply chain.
• Excellent oral and written proficiency in the English language. Additional proficiency in the Arabic and French languages.
• An understanding of International Commercial Terms (Incoterms) and shipping terminologies is preferable.
• Knowledge of SAP is necessary.
• A good team player and comfortable with diversity.

Our benefits:

• Attractive package with benefits, Medical insurance (family coverage), Life insurance, Pension Plan, Annual Bonus, transportation shuttle bus.
• Excellent opportunities for progressive learning and development.
• A creative team environment that will inspire you.

At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.

You work within an inspiring teamwork culture – where you can collaborate from other and passionate people across departments, regions and divisions.

Every essence of you enrich our world.

Diversity drives innovation and creates closer connections with our employees, customers and partners.

Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.