Customer Care Representative

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  
 

Customer Care Representative - Your future position? 

We are currently looking to hire a 'Customer Care Representative' to be based in Casablanca. In this position, your main purpose will be to process sales orders from receipt through to shipment for your assigned customers and you will act as liaison between the customer, operations and sales team to ensure your customers' needs are met in the most efficient and cost-effective way. 

You will report directly to the Customer Care Manager. This is a fixed-term contract role with us for 1 year, working 5 days a week. Your monthly payroll will be processed by a 3rd party partner.

Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value, and foster customer relationships.

In this exciting role, you will:

• Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines
• Provide support for assigned customers and affiliates to meet order requirements
• Day to day communication with customers, operations and sales
• Interpret and analyse client schedules and prioritise orders
• Resolve issues and handle customer complaints internally and externally
• Confirm pricing, inventory availability and provide ship date information
• Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
• Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
• Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
• Coordinate with planning on information relating to demand planning and stock positions
• Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
• Provide coverage and support accounts for other team members as necessary
• Identify opportunities for improvements in customer care

You? 

Are you someone who wants to shape your own world? Then come join us – and impact your world. 

Your professional profile includes: 

• Minimum High School or Secondary Education
• 1+ years in customer facing role, industry experience
• Proven Success in Customer Relationship Management
• Basic Knowledge of SAP or Order Entry Systems
• Basic Inventory Management knowledge
• Microsoft Office Expertise
• Basic negotiation skills
• Understanding of Incoterms and Shipping Terminology
• Proficiency in French, English and Arabic

Our benefits: 

• A creative team environment that will inspire you.
• Attractive package.
• Excellent opportunities for progressive learning and development.

#LI-Onsite

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.