Sales Support Executive

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

A Sales Support Executive with a global leader in the creation of Taste & Wellbeing and Fragrance & Beauty, and an important member of our Taste & Wellbeing West Africa Sales team and focussing on the exciting West Africa  market, while being based in our Casablanca office - Your future position?

Taste & Wellbeing are at the heart of Givaudan. We have a rich history of creating flavours that strike an emotional chord with consumers. We are inspired by our rich heritage and our contribution to defining the evolution of the trends over time. We create flavours that shape people's lives.

We are now looking to expand our Taste & Wellbeing Sales Operations team for the West and Central Africa region and hire an additional ‘Sales Support Executive’ to provide more intimate care for our increasing customer base in the region. You will manage the daily Taste & Wellbeing Sales administration and act as the contact point between the customers, Sales, Marketing, Credit management and Technical teams. Your main responsibility will be prompt order entry and order management and being on top of customers' orders while updating them weekly. You will ensure excellent customer service, pre and post-sales support, and general office operations coordination.

Based in our Casablanca office and reporting to the Taste & Wellbeing Key Account Manager Central Africa area, you will join a passionate, winning, and diverse team supporting our continued success story. The role offers excellent opportunities for both personal and professional development.

Sounds interesting? It could well be your perfect opportunity if you love staying ahead of the curve, always aim to exceed customer needs, and deliver value.

In this exciting role, with a 'can-do’ mindset, you will -

Support our business:

• Manage administrative tasks, including managing projects and sample requests, from initiation to completion and preparation for submission.
• Provide general back up and business support for the Commercial Organisation.
• Prepare and maintain price quotations and ensure accuracy on our internal systems.
• Take ownership for transitioning Customer projects /new wins from scale-up to production.

Service our customers:

• Respond to all enquiries using systems knowledge, creative investigation, and follow-up.
• Provide the business team with information on customers' requests, insights, and communications.
• Use your skills to support the Key Account Managers deliver to our customers.
• Responsible for prompt order entry and order management and being on top of customers' orders while updating them on a weekly basis.
• Ensure an efficient service on all aspects of Customer documentation, questionnaires and product information documents.

Position our Taste & Wellbeing solutions: 

• Analyse data to identify meaningful insights.
• Manage priorities for yourself and the sales team.
• Create easy-to-understand reports and presentations.

Improve the bottom line:

• Be an essential team member by coordinating and updating different reports and tracking tools.
• Maintain data accuracy in reports and manage timelines.
• Create daily, weekly, and monthly dashboards and support project management and data reporting.

You?

Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then come join us - and impact your world.

Your professional profile includes:  

• Bachelor's or University degree in Management, International trade or Logistics.
• 3+ years of relevant work experience in a B2B Sales/Commercial support role(s) in international and multicultural work environments in Flavour, Food, Beverage, FMCG, Ingredients, or other relevant sectors.
• Knowledge of import and export regulations, customs, and shipment processes for material orders is a must for this role. 
• Very good commercial and sales knowledge.
• Excellent computer skills. Working knowledge of ERPs like SAP is advantageous.
• Excellent oral and written proficiency in the English and French language.
• A good team player and comfortable with diversity.

Your benefits - 

• Excellent opportunities for progressive learning and development.
• A creative team environment that will inspire you.
• Attractive compensation package.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.