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Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The Company achieved sales of CHF 5.5 billion in 2018. Headquartered in Switzerland with local presence in over 145 locations, the company has almost 13,600 employees worldwide. Givaudan invites you to discover more at www.givaudan.com.

Customer Account Representative - Flavors Manufact

Your future position?

At Givaudan, we provide innovative, sustainable, and high quality products to our customers, creating value through superior customer experience.

 

For us, success depends on how we best place our customers at the center of our strategy, our execution and our day-to-day activities. We want to be recognized by our customers for the way we engage with them across all touch points in our value chain. We know the importance of being able to customize to the needs of our global, international, regional and local customers.

 

Reporting to the manager of Customer Care, you will be the central link between the customer, operations, sales team and our own Givaudan Business Services to ensure client's requirements are met in the most efficient and cost-effective way. Build strong relationships with Customer, act as the Voice of the Customer within Givaudan, and manage the sales order process through to shipment for assigned customers and affiliates. Execute on Customer Care strategy.

 

  • Build Sustainable Relationships: Provide support for assigned customers and affiliates to manage customer expectations. Assist to meet order requirements and escalate issues where appropriate. Actively work with the customer care team on customer engagement and delivering on the customer experience. Communication and collaboration with customers, operations, sales and other internal partners. Participate in customer visits and presentations.

 

  • Account Management Expertise: Resolve request for order changes, issues, and handle customer complaints and inquiries. When applicable determine corrective action with the help of the Support Office and Control Tower. Prepare Debit and Credit notes, process quality notifications and Customer Returns. Maintain customer records, including customer specific information, contracts, labelling, packaging and stock requirements.

 

  • Continuous Improvement Projects: Identify opportunities for improvement in Customer Care and participate in projects when relevant. Proactively collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings.

 

You?
Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and work in a team as passionate as you? Then come join us - and impact your world.

 

Your professional profile includes:

  • Bachelor’s Degree in Business, Supply Chain Management, Operations Management or specific related professional experience
  • 2 or more years in industry including customer-facing role – co-op/intern experience will be considered
  • Previous Customer Relationship Management (required) /Basic Inventory Management knowledge/Understanding of Incoterms and Shipping Terminology a plus
  • Knowledge of SAP a huge plus
  • Knowledge of Lean/Six Sigma, (white/yellow belt)

 

Givaudan is an Equal Employment Opportunity Employer M/F/V/D

Our Benefits include Comprehensive healthcare plans and a high matching 401k plan.

 

 

 



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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