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Givaudan is a global leading company in taste and wellbeing, fragrance and beauty. With its heritage stretching back over 250 years, the Company has a long history of innovating scents and tastes. From a favourite drink to your daily meal, from prestige perfumes to cosmetics and laundry care, its creations inspire emotions and delight millions of consumers the world over. The company is committed to driving purpose-led, long-term growth while leading the way to improve happiness and health for people and nature. In the fiscal year 2020, the Company employed over 15,800 people worldwide and achieved sales of CHF 6.3 billion and a free cash flow of 12.8% of sales. Let’s imagine together on www.givaudan.com.

Supply Chain Customer Care

JOB DESCRIPTION

Your future position?


At Givaudan, we aim to deliver innovative, sustainable, and high quality products to our customers, creating value through superior customer experience.
Our 2020 ambition of 'Responsible growth. Shared success.' is a common goal that is about creating and sharing success with our customers. For us, success depends on how we best
place our customers at the center of our strategy, our execution and our day-to-day activities. We seek to be recognized by our customers for the way we truly engage with them across
all touchpoints in our value chain. We know the importance of being able to customize to the needs of our global, international, regional and local customers.

In this role, you will be the central link between the customer, operations, sales team and our own Givaudan Business Services to ensure client's requirements are met in the most
efficient and cost-effective way. Build strong relationships with Customer, act as the Voice of the Customer within Givaudan, and manage the sales order process through to shipment for
assigned customers and affiliates. Execute on Customer Care strategy.

• Build Strong Relationships: Provide support for assigned customers and affiliates to manage customer expectations. Assist to meet order requirements and escalate issues
where appropriate. Actively work with the customer care team on customer intimacy and delivering superior customer experience. Day to day communication and collaboration
with customers, operations, sales and GBS. Participate in customer visits and presentations when required.
• Account Management Expertise: Resolve request for order changes, issues, and handle customer complaints and inquiries internally and externally. When applicable determine
corrective action with the help of the Support Office and Control Tower. Prepare Debit and Credit notes, process quality notifications and Customer Returns Update and maintain
accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.

• Continuous Improvement Initiatives: Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant. Proactively collect
Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning
meetings. Proactively ask for and act upon Customer feedback.

You?
Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to
collaborate and work in a team as passionate as you? Then come join us - and impact your world.

Your professional profile includes:
• Bachelor's Degree in Business, Supply Chain Management, Operations Management or specific related professional experience
• 2-3 years in industry including customer facing role - strong co-op/intern experience will be considered
• Customer focused with Demonstrated Customer Relationship Management (required) /Basic Inventory Management knowledge/Understanding of Incoterms and Shipping Terminology a plus
• Strong knowledge of SAP and associated processes is key or must have aptitude to learn quickly
• Knowledge of Lean/Six Sigma, (white/yellow belt)
Givaudan is an Equal Employment Opportunity Employer M/F/V/D

Your future employer?

Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers' preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that 'engage your senses'. The Company achieved sales of CHF 5.5 billion in 2018. Headquartered in Switzerland with local presence in over 145 locations, the company has almost 13,600 employees worldwide. Givaudan invites you to discover more at www.givaudan.com..



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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