Customer Care Front Office

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  
 

Customer Care Representative - Your future position?
As a Customer Care Representative with Givaudan, the global leader in fragrance and flavour industry, you will manage sales order process from receipt through to shipment for assigned customers or affiliates and be the central link between the customer, operations and sales team to ensure customers’ needs are met in the most efficient and cost-effective way. In this exciting role you also will:

• Provide support for assigned customers and affiliates to meet order requirements
• Interpret and analyse client schedules and prioritise orders
• Resolve issues and handle customer complaints internally and externally
• Confirm pricing, inventory availability and provide ship date information
• Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
• Update and maintain accurate customer records, including customer specific information, contracts, labelling, pack-aging and stock requirements
• Identify opportunities for improvements in customer care

You?
Are you someone who wants to grow and shape your own world? Who need a new challenge and bring excellent contribution to company? Then come and join us - and impact your world.
Your professional profile includes:

• Bachelor's degree any major
• 1-2 years in customer facing role, industry experience preferred
• Interpersonal and Communication Skills
• Basic Knowledge of SAP  or Order Entry Systems
• Basic Inventory Management knowledge
• Basic negotiation skills
• Good communication in English

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.