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Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The Company achieved sales of CHF 5.1 billion in 2017. Headquartered in Switzerland with local presence in over 100 locations, the company has more than 11,100 employees worldwide. Givaudan invites you to discover more at www.givaudan.com.

Analista Jr de Soporte de Servicios PTP

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  

PTP Services Support Junior Analyst - Your future role?

As a PTP Services Support Junior Analyst you will be providing support to requesters and vendors in case of PTP related questions, besides ensuring correct and daily execution of key responsibilities in PTP helpdesk as outlined under responsibilities. You will be taking direction from the Team Lead and others in the team on specific tasks. In this role you will be based in Buenos Aires and will report directly to the PTP Services Support Team Lead.  

 

In this exciting role your responsibilities will be:

 

Day to day operations in service management:   

  • Manage all incoming PTP related employee and vendor queries via relevant communication channels (phone, e-mail, instant messaging tool, service management tool)         

  • Manage employee expenses related queries (T&E)          

  • Analyse queries and aim for end to end query resolution in line with service levels and Customer satisfaction

  • Take ownership and Coordinate issue resolution across streams if required          

  • Monitor and follow-up on parked queries in case of escalation     

  • Inform the user after final resolution      

  • Provide guidance to internal employees for all systems (SAP; SRM, Service management tool)        

  • Support users in workflows and approvals          

  • Support PO follow up    

  • Handle payment notifications (ie manage failure notification deliveries)    

  • Perform vendor statements reconciliations in case of escalation   

  • Communicate with internal and external partners by phone, email, instant messaging and AskMe    

 

Your professional profile includes:

 

  • College or University degree

  • Fluency in English, Spanish and Portuguese        

  • From 0 - 1 year of relevant experience in Procure to pay (PTP) within an international environment         

  • Knowledge of relevant SAP modules (SRM, FI, PM, MM), Procurement tools (Catalogue), workflows, and advanced knowledge of MS office is an advantage

  • Understanding of business and PTP policies, end to end process and work instructions      

  • Strong service management and communication skills

 

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
 



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Apply »