Customer Care Support Intern

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  
 

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good.

The Customer Care Intern, reporting to the Customer Care Team Lead based on our Martinez site, will ensure correct and daily execution of main responsibilities within the Customer Care Support Office according to the requirements specified in the role description.

You will:

• Focus on training and gaining knowledge
• Work with guidance from Senior Representatives and Team Lead.
• Communication and collaboration with operations, sales and the customer care front office
• Manage sales order process from receipt of order through to shipment for assigned customers and affiliates.
• Provide support for assigned customers and affiliates to meet order requirements and escalate issues.
• Resolve issues and handle customer complaints internally and externally.
• Confirm pricing, inventory availability and provide ship date information
• Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
• Prepare Invoices, Debit and Credit notes when relevant
• Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations (Control Tower)
• Collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings
• Provide coverage and support accounts for other team members.
• Extract and analyse to improve customer Indicators
• Update and Use Visual Performance Management with other departments and ensure performance improvement.

Are you someone who wants to shape your world? Then come join us - and impact your world.

Your professional profile requires:

• In progress Bachelor's degree in Administration or equivalent
• Upper Intermediate English level.
• Experience with MS excel (can maintain complex spreadsheets).

Our benefits:

• Hybrid working model.
• Health insurance coverage.
• Career Development Opportunities with access to many virtual learning sessions.
• Gympass discount in SportClub.
• Discounts with partners.

#LI-Hybrid

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.