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Givaudan is a global leading company in taste and wellbeing, fragrance and beauty. With its heritage stretching back over 250 years, the Company has a long history of innovating scents and tastes. From a favourite drink to your daily meal, from prestige perfumes to cosmetics and laundry care, its creations inspire emotions and delight millions of consumers the world over. The company is committed to driving purpose-led, long-term growth while leading the way to improve happiness and health for people and nature. In the fiscal year 2019, the Company employed over 14,900 people worldwide and achieved sales of CHF 6.2 billion and a free cash flow of 12.7% of sales. Let’s imagine together on www.givaudan.com.

PtoP Help Desk Manager

About Us:

Our name is an invitation to engage your senses. As the world’s leading flavor and fragrances company, we unveil the tastes and scents that suit you best, and that you love most. We bring them to you every day, everywhere in every way. Stirring emotions, awakening memories, enhancing your senses. Expanding your taste and scent experiences, enriching your world. Enjoy the essence, express yourself.
 

About the Role:

You will manage a Team of PTP HelpDesk Agents to maximize value to Givaudan regarding quality, efficiency and spend, complying with corporate guidelines and local policies, lead process and organization improvements and scope extension projects according to our goals.

 

You Will:

  • Manage the HelpDesk Team and evaluate the performance
  • Contribute to improving customer support by responding to queries and handling complaints
  • Design and enforce request handling and escalation procedures
  • Manage partners and follow up with customers to identify areas for improvement


You Have:

  • Bachelor´s degree in Business Administration, Industrial Engineering, Accountant or equivalent.
  • More than 5 years of relevant experience in PTP HelpDesk
  • More than 3 years of experience in a Team leading role
  • Advanced English (mandatory) / Portuguese (plus)
  • Experience in a shared service center is an advantage
     



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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