PTP Services Support Junior Analyst

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  

Overall Mission

• Provide support to requester and vendors in case of PTP-related questions
• Ensure correct and daily execution of important responsibilities in PTP helpdesk as outlined under responsibilities
• Take direction from the Team Lead and others in the team on specific tasks
• Contacts: All employees, especially requestors, category managers, vendors

Main Responsabilities:

Daily operations in service management:

• Manage all incoming PTP-related employee and vendor queries through relevant communication channels (phone, email, instant messaging tool, service management tool)
• Manage employee expenses-related queries (T&E)
• Analyze queries and aim for end-to-end query resolution following service levels and Customer satisfaction
• Take ownership and Coordinate issue resolution across streams
• Monitor and follow-up on parked queries in case of escalation
• Inform the user after the final resolution
• Provide guidance to internal employees for all systems (SAP; SRM, Service management tool)
• Support users in workflows and approvals
• Support PO follow-up
• Handle payment notifications (ie manage failure notification deliveries)
• Perform vendor statements reconciliations in case of escalation
• Communicate with internal and external partners by phone, email, instant messaging and AskMe

Education / Primary Qualification:   

• Diploma: College or University degree or in course      
• Languages: Fluent in English and Portuguese        
• Professional experience: From 0 - 1 year of relevant experience in Procure to pay (PTP) within an international environment        

Required competencies:   

• Service mindset     
• Customer focus     
• Decision quality     
• Learning on the fly

Technical skills:       

• Software skills: Knowledge of relevant SAP modules (SRM, FI, PM, MM), Procurement tools (Catalogue), workflows, and advanced knowledge of MS office is an advantage.   
• Understanding of business and PTP policies, end-to-end process, and work instructions    
• Strong service management and communication skills    
• Good data entry/ typing speed    

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.