Customer Care Representative

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  
 

As a Customer Care Support Office Representative, reporting to the Customer Care Team Lead, you will ensure the correct and daily execution of key responsibilities within the Customer Care Support Office according to the requirements.
 
Main responsibilities: 
- Work with guidance from Senior Representatives and Team Lead 
- Builds constructive and effective relationships within local team 
- Communicate with internal and external partners by phone or via email
- Manage sales order process from receipt of purchase order for assigned customers and affiliates in line with Customer Care guidelines 
- Provide support for assigned customers and affiliates to meet order requirements and escalate issues where ap-propriate
- Day-to-day communication and collaboration with customer care front office and any other relevant area
- Resolve issues and handle customer complaints internally and externally and determine corrective action
- Confirm pricing, and inventory availability and review all relevant master data
- Monitoring invoicing (manual process when applicable) 
- Perform order entry for both division and all accounts with all order entry method 
- Properly identify the right communication method based on the sense of urgency and issue 
- Extract and analyze to improve customer KPI’s with a mindset of continuous improvement
- Be referent of different pillars of customer care, such as automation, quality, continuous improvement, master data.
 
Requirements
- Bachelor’s degree required, preferably in Supply Chain Management, Sales, or equivalent.
- Advanced level of Portuguese and English.
- Professional experience: 0-18 months of experience in Customer Care. 
- Experience with SAP is an advantage. 
- Good knowledge of Microsoft Office, Excel or equivalent tools.

Our Benefits
•    Hybrid working model (Home office: 4 days a week)
•    Annual bonus.
•    Medical and dental insurance coverage.
•    International working environment.
•    Quality of Life program.
•    Gym discount

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.