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Givaudan is a global leading company in taste and wellbeing, fragrance and beauty. With its heritage stretching back over 250 years, the Company has a long history of innovating scents and tastes. From a favourite drink to your daily meal, from prestige perfumes to cosmetics and laundry care, its creations inspire emotions and delight millions of consumers the world over. The company is committed to driving purpose-led, long-term growth while leading the way to improve happiness and health for people and nature. In the fiscal year 2019, the Company employed over 14,900 people worldwide and achieved sales of CHF 6.2 billion and a free cash flow of 12.7% of sales. Let’s imagine together on www.givaudan.com.

Workplace SD Service Center Analyst

Delivery Center Analyst at Givaudan - Your future Position?

 

Main responsibilities 

 

Technical Support
● Involved in Incident, Problem and Service Request Management for remote users
● Log requestor incidents received by phone, email or other communication channel
● Provide workarounds and solutions based on Service Level Objectives
● In the case of Problem Management, report/escalate issue to Service Center Manager
● Propose or recommend IM&T Services modifications to the Service Center manager to reduce user impact
● Participate to IM&T Service testing, deployment and stabilization
● Contribute in all aspects of Continuous improvement

 

Communication

● Update and acknowledge tickets logged by requesters and communicate about resolution progress
● Provide basics end-user training or instruction on workplace services
● Ensure satisfactory customer service and prompt response times to the requesters based on service level objectives
● Share support knowledge with peers in the same team and maintain associated documentation
● Escalate significant issues or outages to the management
● Develop and maintain good working relationships, resolve problems, and positively influence others in order to successfully produce customer satisfaction

 

Information Security
● Ensure security rules implementation as per the policies.

 

Experience/Knowledge:

● Preferably University Degree in Computer Science or related discipline.

● Certification/Training in the assigned area will be an added advantage

● Fluency in English is a must.  Portuguese is a plus

● Minimum of 2 years of related experience



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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