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Givaudan is a global leading company in taste and wellbeing, fragrance and beauty. With its heritage stretching back over 250 years, the Company has a long history of innovating scents and tastes. From a favourite drink to your daily meal, from prestige perfumes to cosmetics and laundry care, its creations inspire emotions and delight millions of consumers the world over. The company is committed to driving purpose-led, long-term growth while leading the way to improve happiness and health for people and nature. In the fiscal year 2020, the Company employed over 15,800 people worldwide and achieved sales of CHF 6.3 billion and a free cash flow of 12.8% of sales. Let’s imagine together on www.givaudan.com.

Customer Care Supply Chain Representative

Your future position?
Every single day, millions of people enjoy our flavors... morning, noon and night. From the first cup of coffee in the morning to the last sip of cocoa at night, by way of breakfast, lunch, and dinner – plus the odd snack or two – people the world over spend their days enjoying the flavors we help to create in our customers’ products, across the range of food and beverage categories. Our manufacturing operations teams are some of the best in the world. We invest in their training, have an excellent tuition reimbursement program for personal and professional growth, promote from within, and a winning culture that focuses on everyone being able to work in a Challenging and Inspiring team while being able to show your passion for what you do best. We are a flavoring company –In this role, you will be the central link between the customer, operations, sales team and our own Givaudan Business Services to ensure client's requirements are met in the most efficient and cost-effective way. Build strong relationships with Customer, act as the Voice of the Customer within Givaudan, and manage the sales order process through to shipment for assigned customers and affiliates. Execute on Customer Care strategy.
Core Responsibilities:
Strategy design and execution
•Execute Customer Care strategy and follow global guidelines


Project management
•Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant

Subject matter expertise
•Provide support for assigned customers to meet order requirements and escalate issues where appropriate
•Actively work with the customer care team on customer intimacy to deliver a superior customer experience 
•Day to day communication and collaboration with Customers, Operations, Sales, GBS, Regulatory, Liaise with EDM, International Trade Compliance, Customs Broker, and CA10 Distribution regarding requisite Canadian import demands including tariff classification, CUSMA, CFIA, - Meat and Dairy and DEA 
•Resolve requests for order changes, issues and handle customer complaints and inquiries internally and externally 
•When applicable determine corrective action with the help of the Support Office 
•Prepare debit and credit notes, process quality notifications and customer return orders
•Manage customer expectations and build strong customer relationships
•Proactively collect customer forecasts, enter into tool and collaborate with planning on information related to demand planning and stock positions and actively participate in demand planning meetings
•Proactively ask for and act upon customer feedback
•Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and safety stock requirements
•Provide coverage and backup support for other team members as necessary
•Identify the right communication method based on the urgency and issue
•Ability to diffuse and resolve difficult customer  interactions
•Follow the New Customer/product processes and contribute to improve New Customer experience
•Process  and support  new opportunity ATLAS  briefs for Canadian house accounts 
•Participate in customer visits and presentations when required

Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and work in a team as passionate as you? Then come join us - and impact your world.


Your professional profile includes:
Education/ primary qualification:
•Associate or University Degree preferred or other Secondary Education
•Languages: English and other language(s) as required
•2-3 years in the industry including customer-facing role


Required competencies: 
•Customer focus
•Action oriented
•Time management
•Written communication
•Peer relationship
•Conflict management
•Problem solving
•Business acumen


Required skills:
•Strong knowledge of SAP and associated processes
•Microsoft Office expertise
•Interpersonal and communication skills
•Demonstrated Customer Relationship Management
•Basic Inventory Management knowledge
•Understanding of Incoterms and Shipping Terminology
•Negotiation skills
•Knowledge of Lean/Six Sigma, (white/yellow belt)


Your next career step?
Givaudan is not only the global leader in the creation of flavours and fragrances, but also a place where you can impact your world and contribute to solutions that touch and delight people all over the world every day. We encourage our employees to work on varied challenges and opportunities that foster growth and promote career development. For the latest opportunities, visit Job Opportunities on Engage to grow and shape your path.


Givaudan is an Equal Employment Opportunity Employer M/F/V/D


At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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