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Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The Company achieved sales of CHF 6.2 billion in 2019. Headquartered in Switzerland with local presence in over 181 locations, the company has almost 14,969 employees worldwide. Givaudan invites you to discover more at www.givaudan.com.

CC Representative

In this role you will be:

Providing:  you will provide support for assigned customers and commercial teams by using your outstanding language skills to meet order requirements and escalate issues where appropriate; Actively work with the commercial and supply chain team on customer intimacy and delivering superior customer experience; Provide coverage and support accounts for other team members as necessary

Forecasting: you will proactively collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings; Proactively ask for and act upon Customer feedback 

Preparing: you will prepare Debit and Credit notes, process quality notifications and Customer Returns; update and maintain accurate customer records - including customer specific information, contracts, labelling, packaging and stock requirements

Identifying: you will continuously identify opportunities for improvement in Customer Care and participate in projects when relevant; Resolve request for order changes, issues while also handling customer complaints and inquiries internally and externally

You? 

Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then come and join us – and impact your world.

Your professional profile includes

  • University or College degree

  • Fluent English language is a must. Dutch language a plus 

  • Minimum 2 years work experience in the industry in a Customer facing role

  • Strong knowledge of SAP and associated processes and Microsoft Office 

  • Understanding of Incoterms and Shipping Terminology

  • Supply Chain knowledge a plus 

 

Your next career step?

Givaudan is not only the global leader in the creation of flavours and fragrances, but also a place where you can impact your world and contribute to solutions that touch and delight people all over the world every day. We encourage our employees to work on varied challenges and opportunities that foster growth and promote career development. For the latest opportunities, visit Job Opportunities on Engage to grow and shape your path.

 



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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