Customer Care Representative

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. 
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Job purpose

Process sales orders from receipt through to shipment for assigned customers or affiliates, following Customer Care guidelines for the Active Beauty area.
Workplace: NY office.

Main responsibilities

Manage sales order process from receipt of order through to shipment for assigned customers and affiliates, following Customer Care guidelines

Provide support for assigned customers and affiliates to meet order requirements

Daily customer communication, operations, and sales

Analyze client schedules and prioritize orders

Resolve issues and handle customer complaints internally and externally

Confirm pricing, inventory availability, and provide ship date information

Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders, including inspection and shipping documentation requirements where relevant

Prepare Invoices, Debit and Credit notes, process notifications, and Customer Returns

Coordinate with relevant departments to ensure orders are dispatched/delivered on time and manage customer expectations

Coordinate with planning on information relating to demand planning and stock positions

Maintain accurate customer records, including customer-specific information, contracts, labeling, packaging, and stock requirements

Provide coverage and support accounts for other team members

Know how to use a difficult situation to get a resolution with the customers

Identify opportunities for improvement in customer care

Academic background

High School or Secondary Education

Associate or University Degree

Professional experience

1+ years of relevant experience

Technical skills

Experience in Customer Relationship Management

Basic Knowledge of SAP or Order Entry Systems

Basic Inventory Management knowledge

Microsoft Office Expertise

Understanding of Incoterms and Shipping Terminology

Benefits

Salary Range Based on Experience: $60,000 - $70,000.

#LI-hybrid #ZR

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual’s voice is valued and has the power to shape our world. Join us in making a difference together.