Customer Care Representative Junior

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. 
In Mexico, work with our caring colleagues from our 6 innovative research, creation, and production centres to help us grow with purpose. Every day, your talent, your personality, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care Representative Junior, your future opportunity?

You will manage process sales orders from receipt through to shipment for assigned customers or affiliates following Customer Care guidelines. Guide communication between the customer, operations and sales team to ensure customers' needs are met in the most efficient and cost-effective way.

You will report to our Customer Care Manager, based in Querétaro, Mexico.

In this exciting opportunity, you'll:

• Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines
• Provide support for assigned customers and affiliates to meet order requirements
• Day to day communication with customers, operations and sales Interpret and analyse client schedules and prioritise orders
• Resolve issues and handle customer complaints internally and externally
• Confirm pricing, inventory availability and provide ship date information
• Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
• Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
• Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
• Coordinate with planning on information relating to demand planning and stock positions
• Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
• Provide coverage and support accounts for other team members as necessary
• Properly identify the right communication method based on the sense of urgency and issue
• Knows how to diffuse a difficult situation and get resolution with the customers Identify opportunities for improvements in customer care

Your professional profile includes:

• Bachelor´s degree
• 2 or more years of experience
• Communication Skills

• Experience in Customer Relationship Management
• Basic Knowledge of SAP or Order Entry Systems
• Basic Inventory Management knowledge
• Microsoft Office Expertise
• Basic Negotiation Skills
• Understanding of Incoterms and Shipping Terminology
• Language Skills: Advanced English 

We offer the following benefits:

• Annual bonus and PTU.
• Excellent medical insurance plan.
• Excellent Savings Plan.
• Gym pass benefits.
• Career Development Opportunities with access to many virtual learning sessions.
• International working environment

Givaudan promueve el derecho a la no discriminación y la igualdad laboral a través de nuestro proceso de reclutamiento incluyente el cual se basa en las competencias, potencial y experiencia de los candidatos y candidatas, y no discrimina o excluye por género, orientación sexual, discapacidad, edad, origen étnico, nacionalidad, estado civil, condición social, creencias religiosas, intereses personales o cualquier otro motivo que hace únicos a los y las aspirantes.
Queda prohibida la solicitud de certificados médicos de no embarazo y Virus de Inmunodeficiencia Humana (VIH) como requisitos para el ingreso, permanencia o ascenso en el empleo.