Customer Support Representative

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn from our 79 production sites worldwide, known for their best-in-class processes and procedures. There’s many to learn from, with high-performing leaders and caring colleagues to explore ideas and ambitions with. Every day, your energy, your personality, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  

Customer Care Representative, your future opportunity?

You will manage process sales orders from receipt through to shipment for assigned customers or affiliates following Customer Care guidelines. Guide communication between the customer, operations and sales team to ensure customers’ needs are met in the most efficient and cost-effective way.

You will report to our Customer Care Manager, based in Querétaro, Mexico.

In this exciting opportunity, you'll:

• Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines
• Provide support for assigned customers and affiliates to meet order requirements
• Day to day communication with customers, operations and sales Interpret and analyse client schedules and prioritise orders
• Resolve issues and handle customer complaints internally and externally
• Confirm pricing, inventory availability and provide ship date information
• Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
• Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
• Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
• Coordinate with planning on information relating to demand planning and stock positions
• Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
• Provide coverage and support accounts for other team members as necessary
• Properly identify the right communication method based on the sense of urgency and issue
• Knows how to diffuse a difficult situation and get resolution with the customers Identify opportunities for improvements in customer care

Your professional profile includes:

• High School or Secondary Education
• Associate or University Degree
• 1 or more years of experience
• Communication Skills
• Experience in Customer Relationship Management
• Basic Knowledge of SAP or Order Entry Systems
• Basic Inventory Management knowledge
• Microsoft Office Expertise
• Basic Negotiation Skills
• Understanding of Incoterms and Shipping Terminology
• Language Skills: English and other language(s)

We offer the following benefits:

• Annual bonus and PTU.
• Excellent medical insurance plan.
• Excellent Savings Plan.
• Gym pass benefits.
• In-company English lessons.
• Career Development Opportunities with access to many virtual learning sessions.
• International working environment
• Quality of Life program.
• Temporary Position.

#LI-Onsite

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.