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Givaudan is a global leading company in taste and wellbeing, fragrance and beauty. With its heritage stretching back over 250 years, the Company has a long history of innovating scents and tastes. From a favourite drink to your daily meal, from prestige perfumes to cosmetics and laundry care, its creations inspire emotions and delight millions of consumers the world over. The company is committed to driving purpose-led, long-term growth while leading the way to improve happiness and health for people and nature. In the fiscal year 2020, the Company employed over 15,800 people worldwide and achieved sales of CHF 6.3 billion and a free cash flow of 12.8% of sales. Let’s imagine together on www.givaudan.com.

Customer Care Support Office Senior Representative

As a Customer Care Support Office Representative, to process orders and coordinate these to keep customers satisfied. Keen to explore? Then this could be your important customer care career move. On a daily basis, you can look forward to:


  • Customer care support: receiving and entering orders into SAP, respecting order entry procedures and prioritizing where necessary.
  • Encourage and liaise: part of a great customer care process is to ensure careful execution of requests. You will be, paying attention to shipping dates, label, packaging and stock holding according to customer requirements. Enhancement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification.
  • You will be reporting to the Team Lead of Customer Care.


Your will be person that see problems through to a successful resolution for all, enjoys working with teams who are as passionate about customer care. Then join the team – and improve your world. 


Your professional profile includes:

  • College degree
  • Experience in customer service, order management or sales support at least 3 years.
  • Fluent language knowledge in English and Japanese language is required to support Japan Site.
  • A thoughtful personality with skill, customer-oriented attitude and preciseness.
  • Individual contributors, Work independently, Vocal and able to share with the team. Mingle and cheerful and extrovert. 
  • Willingness to travel
  • Experience with SAP is an advantage
  • Experience of knowledge transfer activity is an advantage


Our Benefits

  • Comprehensive healthcare plans
  • Annual Leaves and family leave
  • Retirement plans

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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