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Givaudan is a global leader in Fragrance & Beauty and Taste & Wellbeing. We celebrate the beauty of human experience by creating for happier, healthier lives with love for nature. Together with our customers we deliver food experiences, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. In 2021, Givaudan employed over 16,800 people worldwide and achieved CHF 6.7 billion in sales with a free cash flow of 12.6%. With a heritage that stretches back over 250 years, we are committed to driving long-term, purpose-led growth by improving people’s health and happiness and increasing our positive impact on nature. This is Givaudan. Human by nature. Discover more at:

Control Tower Analyst

Control Tower Analyst Your future position?


As a Control Tower Analyst you will contribute to a proactive and agile Supply Chain for a better customer satisfaction through high level E2E overview of operational processes, facilitating regional escalations, and seeking improvement actions on the grounds of Continuous Improvement.


Main responsibilities:

  • Actively works to continuously improve processes
  • Builds constructive and effective relationships with cross functional teams and stakeholders in the end-to-end Supply Chain
  • Act as contact person for key internal and external stakeholders for operational topics
  • Proactive co-operation with other work streams within the GBS and in the Divisions in overseeing the end-to-end process
  • Day to day operations within the Control Tower:
    • Monitor Customer orders, identify orders at risk and follow-up with stakeholders
    • Coordinate and prioritize resolution of exceptions orders (rushes) and orders in distress with internal stakeholders following Division guidelines
    • Own and coordinate the prioritization in case of crisis following Division guidelines
    • Close follow up with stakeholders to ensure the pending actions are accurate and updated on-time
    • Liaise with Customer Care front office to provide customers with the best alternatives
    • Propose and drive processes and organization optimization for more efficiency and reduced cost
    • Work on recurring exceptions and Continuous Improvement with stakeholders
  • Adherence to service levels
  • Adherence to policies and procedures



Are you a team player with excellent communication skills? Are you adaptable, flexible and determined to see problems through to a successful resolution for all? Are you diplomatic under pressure and who thrives on collaborating with teams who are as passionate as you are? Then come join the team and impact your world.


Your professional profile includes:


  • Diploma: Bachelor’s degree required, preferably in Supply Chain Management or equivalent
  • Languages: English and other language(s) as required
  • Professional experience: 3 years of experience in Supply Chain Management, preferably in Customer Care and/or Planning roles
  • Experience with SAP is an advantage
  • Advanced MS Excel and good knowledge of Microsoft Office or equivalent tools
  • Strong customer service skills
  • Experience of knowledge transfer activity is an advantage
  • Experience in a shared service centre is an advantage
  • Supply Chain operational knowledge
  • Understanding order lifecycle and related processes
  • Negotiation skills
  • Committed to develop him/ herself
  • Work alone comfortably


What we offer: 

  • Hybrid working environment - Work from Home 3 days a week.
  • Best-in-class benefits, competitive pay, and a nurturing and progressive environment,
  • Excellent opportunities for progressive learning and development
  • A creative team environment that will inspire you
  • Comprehensive healthcare plans

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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