Credit Management & Collection Team Lead

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  

Credit Management & Collection Team Lead- Your future position?

Core Responsibilities:

Collection Management

• Resolve and advise on complex and sensitive collection issues.

Credit Management

• Participate in the quotation and proposal stages to ensure credit terms are appropriate in meeting management’s cash flow objectives and the corporate credit and collections policy
• Responsible for managing a credit portfolio in order to be able to provide guidance and coaching to team members in all credit-related processes to ensure credit analysis documents reflect accuracy, consistency with global credit policy, and sound credit recommendations related to the risk assessment.

Dispute/Order Management

• Ensure sound decisions are made regarding the releasing/holding of key customer orders based upon financial condition of the account

Customer Relationship Management

• Communicate with sales and finance regarding material changes in status of key customers’ financial positions
• Be first point of contact and deal with all issues and problems encountered in the day-to-day Credit Management processing.
• Collaborate with internal and external customers to drive improvements in collections and credits processing

Process & People Management:

• Coach and motivate team members of GBS Finance centre in achieving team targets set by management
• Support the functional Lead to monitor the team’s performance against deliverables set in the Service Levels Agreements and against the GBS Finance centre standards
• Plan and monitor the workload/quality of the service level accordingly in order to achieve the global targets of the GBS Finance centre 
• Identify and contribute to process improvement opportunities for improving the end-to end processes throughout daily operations and related projects
• Identify and correct operational barriers that hinder successful performance by developing creative solutions to problems including the use of automation, procedure revisions, organizational changes, collaboration with other service
• Lead and support cross-functional projects to improve business results
• Participate in development and implementation of corporate credit and collections policies
• Ensure compliance with the company’s and GBS Finance centre’s procurement and accounting rules, policies and processes applicable to in-scope activities

You?
Are you someone who wants to grow and shape your own world? Who needs a new challenge and bring excellent contribution to the company? Then come and join us and impact your world.

Your professional profile includes:

• A degree in Business, Accounting or Finance and/or relevant professional qualification.

• Proficiency in English and Mandarin language working competency are required in order to perform job responsibilities.
• Possess 5 years of relevant experience and above.
• Possess people management experience, problem solving skills, stakeholder management skills and driven for results.
• Good command of SAP system.

What we offer: 

• Hybrid working environment
• Best-in-class benefits, competitive pay, and a nurturing and progressive environment,
• Excellent opportunities for progressive learning and development
• A creative team environment that will inspire you
• Comprehensive healthcare plans

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.