Customer Care Support Office Representative

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. 
Feel empowered in our modern Malaysian sites. Be part of an international community made up of 250 colleagues from 14 different nationalities, where collaboration and friendship meets excellence. Every day, your passion, your creativity, and your growth will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care Support Office Representative - Your Future Position?

As a Customer Care Support Office Representative, to process orders and coordinate these to keep customers satisfied. Keen to explore? Then this could be your important customer care career move.

Core Responsibilities

• Customer care support: receiving and entering orders into SAP, respecting order entry procedures and prioritizing where necessary.
• Encourage and liaise: part of a great customer care process is to ensure careful execution of requests. You will be, paying attention to shipping dates, label, packaging and stock holding according to customer requirements. Enhancement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification.
• Continuous improvement mindset: you will drive continuous improvement on all related processes, work instructions, and procedures to ensure on-going standardization and simplification.
• Monitoring billing process and work with stakeholder to ensure invoice are generated on a timely manner.
• You will be reporting to the Team Lead of Customer Care.

Your professional profile includes:

• College degree
• Experience in customer service, order management or sales support at least 2-3 years.
• Fluent language knowledge in English & Bahasa to support Oceania & Indonesia sites
• A thoughtful personality with skill, customer-oriented attitude and preciseness.
• Individual contributors, Work independently, Vocal and able to share with the team. Mingle and cheerful and extrovert.
• Team work and willingness to support
• Experience with SAP is an advantage

What we offer: 

• Hybrid work
• Best-in-class benefits, great compensation package, and a nurturing and progressive environment,
• Excellent opportunities for progressive learning and development
• A creative team environment that will inspire you
• Comprehensive healthcare plans

• LI-Y

#LI-Hybrid

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.