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Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The Company achieved sales of CHF 5.5 billion in 2018. Headquartered in Switzerland with local presence in over 145 locations, the company has almost 13,600 employees worldwide. Givaudan invites you to discover more at www.givaudan.com.

HR Advisor (Mandarin Speaker)

Main responsibilities:

 

Service Delivery

  • Handle queries/requests escalated by HR Advisors or Local HR
  • Apply organizational policies, practices and procedures to analyse situations or data from which customer query/request can be readily resolved
  • Investigate on requests which cannot be resolved by analysing the nature of the request / diagnosing the problem and route them to the appropriate next line support within GBS; prioritize issues
  • Collaborate  and Coordinate with other team members of GBS, as necessary, to resolve complex customer queries/requests
  • Critically evaluate information gathered from multiple sources, reconcile conflicts and research inconsistencies in information before resolving customer query
  • Adhere to policies and procedures and service levels

 

Documentation

  • Support HR Services to document information regarding customer queries and resolution according to standard operating procedures and produce reports when necessary
  • Identify opportunities for improvement, standardisation and/or better leverage of HRIS – communicate to GBS HR Solutions Optimisation for review

 

Knowledge management

  • Drive knowledge management within the HR  Services maintain latest versions of  HR policies and procedures
  • Be up to speed on the latest policy changes in HR policies and procedures and the train the HR Services on the changes in collaboration with other HR Teams

 

Vendor management

  • Engage with third party agencies as and when required and ensure they meet SLAs (Service Level Agreements) and key performance indicators

 

Reporting

  • Prepare all standard GBS HR reports, including ad-hoc request as required

 

Primary Experience & Qualification:

  • Minimum Diploma or Degree
  • Excellent in English and Mandarin; Spoken & Written
  • Experience of 1-3 years in working in HR Services with shared service environment/ customer service environment
  • Good command of Microsoft Excel.
  • Customer-oriented attitude and composure.
  • Strong problem-solving and time management skills.



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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