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Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The Company achieved sales of CHF 5.5 billion in 2018. Headquartered in Switzerland with local presence in over 145 locations, the company has almost 13,600 employees worldwide. Givaudan invites you to discover more at www.givaudan.com.

Order Management-Japanese Speaking

As a Customer Care Support Office Representative, you will accurately process orders and coordinate these with the aim of keeping customers satisfied. Keen to get going? Then this could be your pivotal customer care career move. On a daily basis, you can look forward to:
•Customer care support: confirming orders, pricing and availability; receiving and entering orders into SAP, respecting order entry procedures and prioritising where necessary; coordinating with relevant departments to ensure orders are dispatched / delivered on time.
•Facilitating and liaising: part of a great customer care process is to ensure careful execution of requests. You will be process orientated, paying attention to shipping dates, labelling, packaging and stockholding according to customer requirements. Besides you will drive continuous improvement on all related processes, work instructions, and procedures to ensure on-going standardisation and simplification.
•Communicating: a key part of this role is communication with people, and around requests: expect to share forecasting/market intelligence regarding stock issues to the Planning division
 

You?
 Are you a team player with excellent communication skills? Are you adaptable, flexible and determined to see problems through to a successful resolution for all? Are you diplomatic under pressure and who thrives on collaborating with teams who are as passionate about customer care as you are? Then come join the team – and impact your world.
 

Your professional profile includes:
•College degree
•Experience in customer service, order management or sales support 
•Fluent language knowledge in English and one more European language is required
•An efficient and open-minded personality with strong time management skill, customer-oriented attitude and preciseness
•Flexibility and willingness to travel
•Experience with SAP is an advantage
•Experience of knowledge transfer activity is an advantage
 



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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