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Givaudan is a global leading company in taste and wellbeing, fragrance and beauty. With its heritage stretching back over 250 years, the Company has a long history of innovating scents and tastes. From a favourite drink to your daily meal, from prestige perfumes to cosmetics and laundry care, its creations inspire emotions and delight millions of consumers the world over. The company is committed to driving purpose-led, long-term growth while leading the way to improve happiness and health for people and nature. In the fiscal year 2019, the Company employed over 14,900 people worldwide and achieved sales of CHF 6.2 billion and a free cash flow of 12.7% of sales. Let’s imagine together on www.givaudan.com.

Workplace SD Coordinator

As a Workplace Service Desk Coordinator you will Provide queue management, guidance and technical support to ASEAN, AU bundle. Train and promote knowledge sharing, to assure excellence in workplace service bundle according to organisational objectives.


Core Responsibilities:


Technical Support

  • Conduct root cause analysis on recurring or complex incidents
  • Involved in Incident, Problem and Service Request Management.
  • Provide workarounds and solutions based on Service Level Objectives.
  • In the case of recurrent issues, report/escalate to ASEAN, AU Service Desk Manager.
  • Propose or recommend IM&T Services modifications to ASEAN, AU Service Desk Manager to reduce user impact.
  • Maintain and stays current with evolving Information technology.

 

Project:

  • Participate to local project deployment under supervision of the ASEAN, AU Service Desk Manager.
  • Queue Management
  • Follow up on tickets to ensure standard procedures are followed
  • Assign tickets to SD analyst (optional, based on local process) within the bundle.
  • Coordinate workload between the bundle and the service center in collaboration with the Service Center manager.
  • Ensure tickets are qualified and correct categories are selected
  • Give guidance to the team on how to handle complex tickets
  • Provide standard SLO reports
  • Ensure proper on boarding of new Service Desk analyst

 

Information Security

  • Ensure security rules implementation as per the policies.

 

Primary Perquisites:

 

  • Required university degree or IT related degree, Certification/Training in the assigned area and deep knowledge
  • in the Service Desk area. Good command of Microsoft Office (Word/Excel)
  • Fluent in English.
  • Minimum 5 years of experience in domain of expertise
  • ITIL Certified



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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