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Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The Company achieved sales of CHF 5.1 billion in 2017. Headquartered in Switzerland with local presence in over 100 locations, the company has more than 11,100 employees worldwide. Givaudan invites you to discover more at www.givaudan.com.

Customer Care Manager

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  
 

Customer Care Manager (Taste & Wellbeing) - Your next position?

As Customer Care Manager , you will act as a leader of the customer care team based in Pune and Mumbai by coaching and challenging all individuals in order to reach best possible performance in a positive work environment

In this role, you will be based in Pune and directly report to the Head of Demand SAMEA.

Sounds interesting? It could be your perfect opportunity to lead, coach, train and support your team to achieve their optimal performance. You will be reporting to both Head of Demand SAMEA & Supply Chain Manager.

In this position you will:

Lead and Develop Our Customer Care Team

At the heart of our organization, you will help lead and develop our customer care team. Together, we'll align and manage roles and responsibilities consistently within the team, considering factors such as geography, customer specifications, and backups. Collaborating closely with local and regional peers and managers, you'll set clear objectives through our Engage process and execute a robust people development plan, following local and regional HR and OPS guidelines.

Manage Customer Order Flow

Your expertise will ensure the effective and efficient management of customer orders, significantly contributing to our organization's customer service targets. We strive for on-time, in-full dispatch, and delivery, adhering to our zero complaints vision in both administration and transport. Your role will involve close interactions with various functions within Givaudan and external partners, and you may even find yourself visiting customers to address specific topics related to our customer care service.

Drive Process Improvement

Collaborating closely with local and regional stakeholders, you'll drive the evolution of our Customer Care processes and systems. Your contributions will establish a robust and sustainable complaint handling and quality improvement process within your area of responsibility, aligning with regionally defined best practices. As an active participant, you will play a key role in the execution and implementation of various initiatives—both locally and globally—that aim to improve processes and systems in our customer care and order processing function.

Embrace a Strategic Mindset

Join us in fostering a strategic mindset that involves proactive planning and data-driven decision-making. Your role will contribute to elevated customer satisfaction and align with our long-term business goals.

Excel in Demand Planning Analytics

As part of our team, your role involves utilizing data insights to forecast customer needs accurately. Together, we'll optimize inventory levels and ensure exceptional service delivery, staying ahead of the curve in meeting our customer demands.

Harness the Power of Data Analytics

We believe in leveraging data-driven insights to enhance service quality, customer satisfaction, and operational efficiency. Join us in making a difference by utilizing analytics to drive continuous improvement.

Champion People Management

Your leadership skills will shine as you skillfully lead and nurture our teams to deliver exceptional customer experiences and meet our organizational objectives. Together, we'll build a team that thrives on excellence and collaboration.

You?

Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then come join us - and impact your world.

Your Professional Profile Includes:

  • Master degree with relevant associate degrees or certifications combined with supervisory or management position substantial experience
  • 10+ years of experience in overall Customer Service/Order Processing/ Demand Planning / Exports/Transport
  • 10+ years of relevant experience in B2B (preferably) or B2C business, (preferably) with companies in the FMCG, Flavours, Fragrances, Food, Beverages, Ingredients, Chemicals or Packaging sectors.
  • Strong team management experience
  • SAP knowledge of OTC function
  • Knowledge,Skills & Abilities : Strong Interpersonal Skills, Project Management Presentation/Platform Skills, Team Working, Ability to multi-task in fast paced and changing environment, Organizational Skills, Attention to detail and accuracy, Ability to Learn, Flexibility & Adaptability

Our Benefits

  • Attractive package with benefits
  • Excellent opportunities for progressive learning and development
  • A creative team environment that will inspire you
  • Comprehensive healthcare and retirement plan

#LI-Onsite

 

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
 

Remote working:  On-site



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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