Workplace SD Analyst

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  
 

IT Service Desk Analyst in Shanghai – Your next position?
Do you enjoy knowing you’re helping our company run more smoothly? At our Taste&Wellbeing opera-tions site in Nantong, we define and design IT solutions that support and enhance Givaudan’s work-place. As our IT Service Desk Analyst, it is here that you will be the interface between our business stakeholders and your fellow IT specialists. Leveraging your business processes analysis, an under-standing of the gaps between new solutions and legacy software and knowledge of key user require-ments, you will define the functional adaptations or evolutions needed for our Information Systems. In this role, you will match the needs of our people with company business requirements and you can expect to: 

You?
Technical Support：

• Involved in Incident, Problem and Service Request Management.
• Provide physical IMAC support for multiple hardware.
• Log requestor incidents received by phone, email or other communication channel.
• Provide workarounds and solutions based on Service Level Objectives.
• In the case of Problem Management, report/escalate issue to Bundle Manager.
• Propose or recommend IM&T Services modifications to the Bundle manager to reduce user impact.
• Participate to IM&T Service testing, deployment and stabilization.
• Maintain and stays current with evolving Information technology.
• Contribute in all aspects of Continuous improvement

Communication:

• Update and acknowledge tickets logged by requesters and communicate about resolution progress. Provide basics end-user training or instruction on workplace services.
• Ensure satisfactory customer service and prompt response times to the requesters based on ser-vice level objectives.
• Share support knowledge with peers in the same team and maintain associated documentation.
• Escalate significant issues or outages to the management.
• Develop and maintain good working relationships, resolve problems, and positively influence oth-ers in order to successfully produce customer satisfaction.

User Training:

• Promote IT collaboration tools to business users.
• Deliver training to business users

Information Security:

• Ensure security rules implementation as per the policies.
• Communicate with government agencies, prepare and submit the required environmental, health and safety reports and registration forms to reflect those changes properly.

Your professional profile includes:

• Required university degree in IT related major.
• Certification/Training in the assigned area will be an added advantage.
• Fluent in English, minimum CET 4 or above.
• Minimum 1~2 years of experience in domain of expertise
• Strong knowledge of Microsoft based operating systems
• General knowledge of IT infrastructure: Lan, WAN, Windows servers, active directory
• Good knowledge of informatics hardware (PC, Printer, scanner, smartphones etc.)
• Basic Knowledge in SAP system (account, print)
• ITIL qualification is preferable but not essential.
• Knowledge about business processes.

Our Benefits 

• Attractive package with benefits 
• Excellent opportunities for progressive learning and development 
• A creative team environment that will inspire you 

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.