Regional Demand Head

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  
 

Regional Demand Head - Your future position?

As a Regional Demand Head, you will lead the Demand Planning and Customer Care operations and processes at a regional level. Ensure improvement in Customer experience. In collaboration with commercial leads, oversee the development and performance of the market demand forecasts. 

Location: Pioneer, Singapore

Reporting to: Regional Supply Chain Manager, APAC

Main Responsibilities

1- Strategy design and execution

• Provide key Customer Care and Demand Planning inputs to the Regional Operations business plans and participate in the design of the regional Supply Chain strategy as well as definition of related objectives based on input provided by other regional functions
• Roll-out of the Customer Care and Demand Planning strategy within the region
• Contribute to the design and execution of tactical and operational plans and policies to meet regional Supply Chain objectives

2 - Project management

• Be the voice of the customer in improvement projects
• Coordinate management of new, promoted and discontinued products/ business with sales and sites
• Actively participate and allocate resources to Regional Supply Chain Management projects
• Implement changes triggered by Regional Supply Chain Management projects in region
• Coordinate idea generation to project process for the regional demand organization

3 - Subject matter expertise

• Provide direction on Customer Care and Demand Planning activities in the Markets
• Identify requirements and capabilities of major customers together with sales team 
• Define the guidelines, together with sales and regional supply chain, for order escalation 
• Help prioritizing escalated customer care cases and support (and empower) control tower in solving these cases
• Oversee the development and performance of the market demand forecasts
• Participate in executive S&OP meetings
• Identify and drive projects to improve forecast performance
• Use performance management to actively improve processes, suggesting actions/ projects/ programs 

4 - People management

• Strong people management skills with solid experience driving team in a multicultural background
• Coordinate and review human resources processes within the Demand Planning and Customer Care Front Office teams at Market level 
• Develop a regional talent pipeline and drive the development and promotion of Customer Care and Demand Planning talents together with GBS delivery center and HR Business Partner(s)

Education/ primary qualification:

• Diploma: Master’s degree in Engineering, Supply Chain Management, Operations Management or related discipline
• Languages: Fluency in English, other languages a plus

Professional experience:

• 8 years of experience in Supply Chain with strong background in quality and/or materials management
• 4 years of experience in people management

Required skills:

• Solid SAP and Excel knowledge
• Green Belt/ Black Belt certified Demonstrate strong learning agility
• Strong knowledge on new technologies and automation
• Certified CSCP/CPIM preferred or cross supply chain knowledge managing demand, supply/MRP Planning and transportation
   

Our Benefits

• Attractive package with benefits

• Excellent opportunities for progressive learning and development

• A creative team environment that will inspire you

• Comprehensive healthcare plans

• PTO and family leave

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.