Sales Support Administrator

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  

Are you passionate about utilising your organisational skills and superb verbal and written communication skills to juggle competing priorities and provide excellent service to our staff, visitors and customers?

If you are a someone who is proactive, takes initiative, possesses great attention to detail and enjoys getting things done, then this role is for you!

This dynamic role is a key enabler for our Sales Team supporting them with managing their customers, organising meetings, preparing for customer briefs and responding to customer queries. 

Key Responsibilities

• Ensure World Class Service for Customers ensuring that Givaudan leads the way!

• General back up and business support to the Key Account Managers (KAMs).

• Cultivate customer relationships within portfolio accounts.

• Prepare and maintain Customer Directories for Key Account Managers Account List, containing all aspects of prices codes and contacts.

• Ensure an efficient service on all aspects of customer documentation, questionnaires and product information documents etc.

• Assist in managing commercial projects in collaboration with Key Account Managers entering projects, monitoring progress of projects and samples identify customer requirements and follow-up on customer submissions.

• Investigate and assist in resolving customer complaints as necessary.

• New Wins: Take ownership for transitioning Customer projects / new wins from scale up to production – preparation of monthly reports of New Wins.

• Investigate and assist in resolving customer complaints as necessary.

• Customer Intelligence - Monitor customer market products, and brands using Global New Product Database and trade journals.

Professional Experience

• 3+ years of experience in a sales administrative support role or an account assistant role

• Previous experience in general office support

• Previous experience in Customer Service, and Stakeholder Engagement

Technical Skills

• Tech Savvy / Advanced Computer literacy (Proficient in common PC applications (Microsoft Office Suite, Google Suite) and able to pick up new systems quickly)

• Time Management skills (able to work autonomously and as a team, keeping to project deadlines)

• Good interpersonal skills (excellent stakeholder management as well as working well with others in a team)

• Organisational skills

• Excellent Communication skills (both written and verbal including effective listening skills)

• Problem solving skills (able to think creatively, and “outside the box” to find optimal solutions)

• Self Starter, takes initiative
  
  Please note: we cannot sponsor a work visa for this opportunity. You must have permanent working rights in Australia to be considered for this role.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.