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Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The Company achieved sales of CHF 5.5 billion in 2018. Headquartered in Switzerland with local presence in over 145 locations, the company has almost 13,600 employees worldwide. Givaudan invites you to discover more at www.givaudan.com.

Manager, Customer Service

Manager, Customer Service in Japan – Your next position?

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. 

 

In this position you will:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Work in close collaboration with supply chain, sales and other departments to ensure service level to customers
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
  • Update and maintain ISO documentation where necessary

 

You?

Are you an ambitious, self-motivated individual? Eager to grow in a culture where you can express yourself in a dynamic environment? Who wants to collaborate and learn together with teams as passionate as you are? Then come join us – and impact your world. 

 

Your professional profile includes:

  • Proven working experience as a customer service manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools (experience with SAP preferable)
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Bachelor’s Degree in Business Administration or a related field preferred
  • Experience in the flavor industry would be an advantage

 

 

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